Lee Ann Goodson
Jacksonville,NC
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
27
27
years of professional experience
Work History
Office Manager
Nique Scapes
09.2021 - Current
- Handle sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintain computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Organize schedules and delegated tasks as needed.
- Create spreadsheets for proper documents through excel to keep track of time off requests, and sick days.
- Code and enter daily invoices with in house accounting software.
Front Desk Admin
Smith Family Dentistry
03.2021 - 09.2021
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Collected, bound and stored computer-generated reports.
- Verified visitors identification cards before allowing access to the building.
- Scheduled and confirmed appointments.
Purchasing Clerk
Coastal Carolina Community College
05.2020 - 03.2021
- Organized purchasing files both physically and electronically for easy access during audits or reviews by management staff members.
- Tracked delivery status of outstanding purchase orders, providing updates to relevant departments as needed.
- Assisted in the implementation of new procurement software, leading to improved data management and reporting capabilities.
- Verified accuracy of bills of lading, contracts and purchase requests.
- Kept meticulous records of orders in computer system using microsoft office.
- Managed invoice discrepancies by effectively communicating with vendors to resolve issues in a timely manner.
- Collaborated closely with internal departments in order to understand their needs and provide timely solutions.
Human Resources Manager
Jacksonville Children's & Multispecialty Clinic
01.1997 - 05.2020
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Prepared agendas for board meeting along with taking minutes during sessions.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Managed, scheduled and coordinated office functions and activities for employees.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
Bachelor of Science - Business Administration And Management
University of Mount Olive
Mount Olive, NC05.1986
Skills
- Policy Development
- Office Management
- Employee Supervision
- Compliance Monitoring
- Billing
- Staff Hiring
- Team Supervision
- Administrative Support
- Data Entry
- Workforce Management
- Bookkeeping
- Operations Management
- Organizational Skills
- Clerical Support
- Customer Relations
- Training and Coaching
- CRM and Office Management Software
- Regulatory Compliance
- Credit and Collections
- Scheduling and Calendar Management
- Administrative Oversight
- Conflict Management
- Policy Implementation
- Office Administration
Timeline
Office Manager
Nique Scapes
09.2021 - Current
Front Desk Admin
Smith Family Dentistry
03.2021 - 09.2021
Purchasing Clerk
Coastal Carolina Community College
05.2020 - 03.2021
Human Resources Manager
Jacksonville Children's & Multispecialty Clinic
01.1997 - 05.2020
Bachelor of Science - Business Administration And Management
University of Mount Olive
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