Mariah Grant
Starkville,MS
Summary
Dynamic and dedicated professional with a strong background in customer service and inventory management at Walmart. Known for enhancing customer satisfaction through clear communication and a positive attitude. Proven ability to optimize processes and maintain accuracy in transactions, ensuring a reliable and efficient shopping experience. Eager to contribute and learn in a fast-paced environment.
Overview
6
6
years of professional experience
Work History
Stocker
Walmart
West Point, MS
08.2024 - Current
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
Delivery Driver
Instacart
Starkville, MS
01.2024 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Customer Service Representative
Conduent
Starkville, MS
12.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cashier
Kroger
Starkville, MS
03.2022 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Texaco Gas Station
Starkville, MS
11.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Walmart
Customer Host
Starkville, MS
07.2020 - 10.2021
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Monitored entrance security, reporting any suspicious activity or unauthorized access to management promptly.
Cashier
Marketplace
Livingston, AL
06.2019 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
Education
Associate Of Arts And Sciences - Exercise Science
East Mississippi Community College
Scooba, MS05.2020
Skills
- Willing to learn
- Positive attitude
- Customer service
- Clear communication
- Punctual and reliable
Timeline
Stocker
Walmart
08.2024 - Current
Delivery Driver
Instacart
01.2024 - 08.2024
Customer Service Representative
Conduent
12.2022 - 11.2023
Cashier
Kroger
03.2022 - 11.2022
Cashier
Texaco Gas Station
11.2021 - 03.2022
Walmart
Customer Host
07.2020 - 10.2021
Cashier
Marketplace
06.2019 - 07.2020
Associate Of Arts And Sciences - Exercise Science
East Mississippi Community College