Mariah Graves
Colorado Springs,CO
Summary
Accomplished professional specializing in operational efficiency and process optimization across various industries. Expertise in customer service, time management, and trend analysis, with a proven ability to troubleshoot and devise solutions. Successful in managing client accounts, coordinating visits, and directing scheduling tasks to improve organizational productivity. Skilled in leading teams and fostering collaboration to achieve strategic objectives and mitigate operational challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Practice Group Manager and Operations Manager
LifeStance Health
01.2024 - Current
- Led multi-site operations across 2+ locations supporting 50+ professionals, ensuring consistent execution of organizational standards and processes.
- Owned operational and financial performance, partnering with senior leadership to manage revenue, margin, and profitability targets.
- Improved capacity planning and utilization through data-driven workflow optimization, sustaining 87–90% efficiency targets year over year.
- Built and led high-performing teams through hiring, onboarding, training, and performance management, strengthening engagement and accountability.
- Partnered cross-functionally to ensure 100% compliance with policies and procedures while resolving escalations and improving customer experience.
Front Office Manager & PNT Operations Manager
LifeStance Health
01.2023 - 01.2024
- Execute patient check-in/check-out procedures. Organize patient appointments daily with emphasis on ensuring efficient scheduling. Deliver comprehensive assistance to patients as needed. Guide, train, and delegate tasks to office personnel for improved performance. Conduct thorough interviews to select qualified candidates for employment. Monitor and approve employee time records while tracking licensing requirements. Maintain office equipment, supplies, and inventory. Host regular team meetings to foster communication and conduct thorough annual performance evaluations. Develop and enforce office protocols and procedures to ensure smooth operations.
- Evaluated and optimized internal workflows for enhanced productivity.
- Facilitated effective onboarding and training processes for new team members.
- Streamlined and managed administrative functions to enhance office efficiency.
- Generated insightful operational reports and schedules, including monthly accounts receivable reviews and daily staffing adjustments to optimize productivity.
Stylist
Floyd's 99 Barbershop
01.2021 - 01.2022
- Delivered premium grooming services encompassing spectrum of techniques tailored for diverse clientele. Cultivated welcoming atmosphere and assessed customer inclinations through targeted inquiries into desired aesthetics. Tailored recommendations for hairstyles and cuts in line with individual facial structures and style preferences. Administered hair care rituals by employing curated shampoo and conditioner blends tailored to specific hair profiles.
- Maintained immaculate beauty stations by enforcing stringent sterilization protocols for all tools and equipment.
- Streamlined appointment management processes by optimizing scheduling precision while accommodating walk-in requests.
- Executed specialized hair treatments, such as color preservation solutions and moisturizing masks, to elevate hair vitality and appearance.
- Enhanced customer journeys and boosted sales performance by introducing complementary hair care products and supplementary services.
Manager/Stylist
Sport Clips
01.2010 - 01.2020
- Managed team of nine professionals to streamline operations. Mentored and coached junior team members to foster skill development and enhance overall team performance. Provided personalized recommendations for home care hair regimens and treatments. Educated clientele on best practices for hair care aimed at fostering trust and building long-term relationships. Managed incoming communications and appointment scheduling. Aligned team members with organizational goals by communicating successes and monthly sales targets. Oversaw front-end operations and coordinated employee schedules for optimal staffing and service levels. Conducted regular inventory assessments to manage stock levels. Monitored staff performance in absence of owner to ensure continuity of service standards.
- Maintained clean and sanitized environment by prioritizing customer safety and satisfaction.
- Drove repeat business and increased revenue streams by cultivating lasting customer relationships.
- Achieved consistent quarterly revenue growth by surpassing set targets through strategic planning and execution.
- Implemented sales strategies to promote salon services and products, resulting in increased sales and customer satisfaction.
- Optimized workstations and treatment rooms with appropriate products and equipment to ensure seamless service delivery.
Education
Certificate in Exercising Leadership - undefined
Harvardx University
12.2025
Exercising Leadership - undefined
Harvardx
12.2025
Medical Administration - undefined
Pikes Peak Community College
Colorado Springs01.2014
High School Diploma - undefined
Pine Creek High School
Colorado Springs01.2009
Certificate of Hairdressing - undefined
Hairstylist International Salon and Spa Academy
Colorado Springs01.2009
Skills
Leadership in administration
Certification
Cosmetology License
Awards
Stylist of the Year 2015
Additional Experience
- Manager/Stylist | Bishop's Cuts and Color, Colorado Springs, CO
- Patient Registration Representative | PENRAD Imaging, Colorado Springs, CO
- Stylist | Great Clips, Monument, CO
- Customer Service Representative | Office Depot, Colorado Springs, CO
Professional Development
- Career Step – Present
- Medical Billing and Coding Introduction to Healthcare / Comprehensive Medical Terminology / Law Liability & Ethics for Healthcare / Comprehensive Electronic Health Records of Anatomy & Physiology / Comprehensive Pharmacology
Timeline
Practice Group Manager and Operations Manager
LifeStance Health
01.2024 - Current
Front Office Manager & PNT Operations Manager
LifeStance Health
01.2023 - 01.2024
Stylist
Floyd's 99 Barbershop
01.2021 - 01.2022
Manager/Stylist
Sport Clips
01.2010 - 01.2020
Certificate in Exercising Leadership - undefined
Harvardx University
Exercising Leadership - undefined
Harvardx
Medical Administration - undefined
Pikes Peak Community College
High School Diploma - undefined
Pine Creek High School
Certificate of Hairdressing - undefined
Hairstylist International Salon and Spa Academy