Mariah Gray Rodriguez
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
22
22
years of professional experience
Work History
Lead Sales Associate
Dollar General
08.2019 - 02.2021
- Handled cash register operations and customer transactions to process payments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Performed inventory control procedures to manage stock.
- Greeted customers and provided product advice to increase sales.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Associate
The Fudge Shoppe
06.2010 - 10.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Buyer
Morning Glory Natural Foods
03.2000 - 03.2003
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Maintained complete documentation and records of all purchasing activities.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Tracked inventory shipments and prepared spreadsheets detailing item information.
- Managed and maintained purchase orders and invoices.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Sales Associate
Bealls Dept Store
11.1998 - 03.1999
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
No Degree - Psychology
Stephen F Austin State University
Nacogdoches, TXAssociate of Applied Science - Health Unit Coordination
Pima Medical Institute
Seattle, WA01.2004
High School Diploma -
Jefferson High School
Jefferson, TX05.1994
Skills
- Dispute Mediation
- Sales Initiatives
- Product Recommendations
- Stress Management
- POS System Expertise
- Operate Cash Register
- Returns and Exchanges
- Opening and Closing Procedures
- Inventory and Stocking
- Accurate Cash Handling
- Tactful Conflict Resolution
- Teamwork and Collaboration
Timeline
Lead Sales Associate
Dollar General
08.2019 - 02.2021
Sales Associate
The Fudge Shoppe
06.2010 - 10.2010
Buyer
Morning Glory Natural Foods
03.2000 - 03.2003
Sales Associate
Bealls Dept Store
11.1998 - 03.1999
No Degree - Psychology
Stephen F Austin State University
Associate of Applied Science - Health Unit Coordination
Pima Medical Institute
High School Diploma -
Jefferson High School