Mariah Green
Customer Service Representative
Walterboro,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the T-Mobile industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Child Care/Day Care Worker
Angels Club CDC
Columbia , SC
11.2020 - 12.2021
- Developed lessons and activities to promote children's physical and emotional development.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
- Kept areas clean, organized and stocked, and sanitized surfaces and toys.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
Call Center Agent
IQOR
North Charleston, SC
08.2016 - 07.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- Resolved customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
- Resolved concerns with products or services to help with retention and drive sales.
Sales Representative
T-Mobile
Rock Hill , SC
02.2014 - 05.2015
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering advice on purchases and promoting additional products.
- Recommended merchandise to customers based on needs and preferences.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Answered customers' questions regarding products, prices and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Cashier
Ross Dress For Less
Rock Hill, SC
07.2013 - 07.2014
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Associate of Science - Computer Science
USC Salkehatchie
Walterboro, SC 01.2010 - 05.2013
Skills
Excellent Communication
Self-Motivated
Teambuilding
Customer assistance
Customer Relations
Cash drawer management
Cash register operation
Cash Handling
Point-of-sale system operation
Product and service sales
Timeline
Child Care/Day Care Worker
Angels Club CDC
11.2020 - 12.2021
Call Center Agent
IQOR
08.2016 - 07.2020
Sales Representative
T-Mobile
02.2014 - 05.2015
Cashier
Ross Dress For Less
07.2013 - 07.2014
Associate of Science - Computer Science
USC Salkehatchie
01.2010 - 05.2013