Mariah Guerrero
Saginaw,TX
Summary
Versatile Special Education Teacher with focus on individual student needs across academia and emotional development. Empathetic and accommodating in design and implementation of hands-on lessons, catering to diverse learning abilities.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SPED Teacher Assistant
Fort Worth Independent School District (FWISD)
03.2019 - Current
- Implemented behavior management strategies to maintain a positive learning environment, resulting in decreased classroom disruptions.
- Redirected students using Positive Behavior Support (PBS).
- Planned daily activities to keep students engaged and on track with learning goals.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
- Utilized technology to create meaningful lessons that engage students.
- Facilitated small group instruction to address individual learning needs.
Substitute Paraprofessional
Fort Worth Independent School District
10.2016 - 02.2019
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Reduced incoming call response time by implementing an effective call routing system.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sales Assistant
LEGACY HOUSE
05.2017 - 06.2018
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Answered questions about store policies and addressed customer concerns.
- Built strong relationships with customers, resulting in repeat business and referrals.
Receptionist/Office Assistant
mams multiservice
01.2015 - 06.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Maintained visitor log for entering and leaving facility for security purposes.
- Kept reception area clean and neat to give visitors positive first impression.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
GED -
Cassata High School
Fort Worth, TX05.2014
Skills
- Retail Sales
- Typing
- Office Experience
- Translation
- Administrative Experience
- Communication Skills
- Microsoft Excel
- Data Entry
- Microsoft Office
- Customer service
- Following scripts
- Clerical Support
- Scheduling
Certification
CPR Certification, 06/01/23, 06/01/25
Languages
Spanish
Full Professional
Timeline
SPED Teacher Assistant
Fort Worth Independent School District (FWISD)
03.2019 - Current
Sales Assistant
LEGACY HOUSE
05.2017 - 06.2018
Substitute Paraprofessional
Fort Worth Independent School District
10.2016 - 02.2019
Receptionist/Office Assistant
mams multiservice
01.2015 - 06.2017
GED -
Cassata High School
CPR Certification, 06/01/23, 06/01/25
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