Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Support Associate
Futurity First Ins Group
Sandy, UT
2023.03 - Current
Created spreadsheets to track data such as financial records, inventory levels, and personnel information.
Processed invoices for payment according to company protocols.
Provided administrative support to management staff including scheduling appointments and meetings.
Resolved customer complaints by understanding their issues and finding solutions accordingly.
Greeted visitors at the front desk area in a professional manner.
Inputted confidential information into databases accurately and securely.
Sorted and distributed mail on a daily basis.
Prepared correspondence such as letters, memos, emails.
Ensured all paperwork was properly filed away in an organized fashion.
Organized office supplies and placed orders when necessary.
Updated employee records on a regular basis in compliance with regulations.
Developed reports using Microsoft Office applications such as Word, Excel, Access, and PowerPoint.
Performed data entry tasks in accordance with established policies and procedures.
Processed invoices for payment in accordance with company policies and procedures.
Patient Service Representative
Granger Medical
Riverton, UT
2022.02 - 2023.03
Inputted patient demographic data into electronic health record system.
Ensured all necessary paperwork was completed prior to patient visits.
Responded promptly to emails from patients regarding appointment changes or cancellations.
Maintained accurate records of services provided during each visit or procedure.
Assisted with scheduling follow-up appointments according to provider availability.
Greeted patients upon arrival and directed them to the appropriate area.
Verified insurance information, collected payments, and scheduled appointments.
Scanned documents into electronic health record system as needed.
Adhered to HIPAA regulations when handling confidential patient information.
Utilized technology and specialized software to maximize productivity.
Conducted regular audits of customer accounts to ensure accuracy of data.
Reviewed and updated customer profiles in the billing system.
Resolved complex billing disputes with customers in a timely manner.
Processed payment requests and created invoices for customers.
Ensured accuracy of billing data by verifying customer account details.
Investigated and resolved errors or discrepancies in customer bills or statements.
Maintained accurate records of all transactions related to billing activities.
Developed strategies to improve the overall efficiency of the billing process.
Monitored inventory levels of testing supplies and restocked as needed.
Created detailed reports summarizing sample results and findings.
Participated in training sessions on safety protocols related to sampling operations.
Managed data entry into databases related to sampling activities.
Education
High School Diploma -
Cyprus High School
Magna, UT
2018-06
Skills
Spreadsheet Creation
Expense Tracking
Administrative Support
Office Administration
Customer Service
Inventory Management
Data Entry
Spreadsheet Management
Appointment Scheduling
Medical Records Management
Time Management
Patient Charting
Strong Problem Solver
Certification
EMR Certified
Timeline
Office Support Associate
Futurity First Ins Group
2023.03 - Current
Patient Service Representative
Granger Medical
2022.02 - 2023.03
Inbound Warehouse Associate
Amazon
2022.02 - 2022.08
Patient Service Representative
Exodus Healthcare Network
2021.08 - 2022.02
Billing Agent/Customer Service Representative
Sutter Shared Services
2019.05 - 2021.08
High School Diploma -
Cyprus High School
EMR Certified
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