Mariah Guevara
Magna,UT
Summary
Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Support Associate
Futurity First Ins Group
Sandy, UT
03.2023 - Current
- Created spreadsheets to track data such as financial records, inventory levels, and personnel information.
- Processed invoices for payment according to company protocols.
- Provided administrative support to management staff including scheduling appointments and meetings.
- Resolved customer complaints by understanding their issues and finding solutions accordingly.
- Greeted visitors at the front desk area in a professional manner.
- Inputted confidential information into databases accurately and securely.
- Sorted and distributed mail on a daily basis.
- Prepared correspondence such as letters, memos, emails.
- Ensured all paperwork was properly filed away in an organized fashion.
- Organized office supplies and placed orders when necessary.
- Updated employee records on a regular basis in compliance with regulations.
- Developed reports using Microsoft Office applications such as Word, Excel, Access, and PowerPoint.
- Performed data entry tasks in accordance with established policies and procedures.
- Processed invoices for payment in accordance with company policies and procedures.
Patient Service Representative
Granger Medical
Riverton, UT
02.2022 - 03.2023
- Inputted patient demographic data into electronic health record system.
- Ensured all necessary paperwork was completed prior to patient visits.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Maintained accurate records of services provided during each visit or procedure.
- Assisted with scheduling follow-up appointments according to provider availability.
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Scanned documents into electronic health record system as needed.
- Adhered to HIPAA regulations when handling confidential patient information.
- Utilized technology and specialized software to maximize productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Inbound Warehouse Associate
Amazon
Salt Lake City, UT
02.2022 - 08.2022
- Adhered to safety regulations while operating machinery and moving products around the facility.
- Organized warehouse inventory according to established procedures.
- Processed returns, exchanges, and damaged goods in a timely manner.
- Tracked shipments using shipping software programs such as FedEx or UPS systems.
- Utilized hand-held scanners to accurately record product information.
- Received and inspected incoming shipments to verify accuracy of quantity, quality, and size.
- Kept accurate records of received shipments and outgoing orders.
- Unloaded trucks and containers manually or using material handling equipment.
- Followed detailed instructions when receiving, processing, sorting, labeling, storing, picking, staging and loading merchandise.
- Operated shrink wrap machine to secure products onto pallets for shipping purposes.
- Prepared documentation to track and report on damaged or missing items.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
Patient Service Representative
Exodus Healthcare Network
Magna, UT
08.2021 - 02.2022
- Inputted patient demographic data into electronic health record system.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Operated a variety of machinery and tools safely and efficiently.
- Scanned documents into electronic health record system as needed.
- Assisted with the completion of medical forms and records.
- Performed administrative duties such as filing, faxing, photocopying.
- Adhered to HIPAA regulations when handling confidential patient information.
- Answered patient questions and fielded complaints to resolve issues.
- Ran credit card batches and balanced deposits on daily basis.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Utilized technology and specialized software to maximize productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
Billing Agent/Customer Service Representative
Sutter Shared Services
West Valley City, UT
05.2019 - 08.2021
- Conducted regular audits of customer accounts to ensure accuracy of data.
- Reviewed and updated customer profiles in the billing system.
- Resolved complex billing disputes with customers in a timely manner.
- Processed payment requests and created invoices for customers.
- Ensured accuracy of billing data by verifying customer account details.
- Investigated and resolved errors or discrepancies in customer bills or statements.
- Maintained accurate records of all transactions related to billing activities.
- Developed strategies to improve the overall efficiency of the billing process.
- Monitored inventory levels of testing supplies and restocked as needed.
- Created detailed reports summarizing sample results and findings.
- Participated in training sessions on safety protocols related to sampling operations.
- Managed data entry into databases related to sampling activities.
Education
High School Diploma -
Cyprus High School
Magna, UT06-2018
Skills
- Spreadsheet Creation
- Expense Tracking
- Administrative Support
- Office Administration
- Customer Service
- Inventory Management
- Data Entry
- Spreadsheet Management
- Appointment Scheduling
- Medical Records Management
- Time Management
- Patient Charting
- Strong Problem Solver
Certification
- EMR Certified
Timeline
Office Support Associate
Futurity First Ins Group
03.2023 - Current
Patient Service Representative
Granger Medical
02.2022 - 03.2023
Inbound Warehouse Associate
Amazon
02.2022 - 08.2022
Patient Service Representative
Exodus Healthcare Network
08.2021 - 02.2022
Billing Agent/Customer Service Representative
Sutter Shared Services
05.2019 - 08.2021
High School Diploma -
Cyprus High School
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