Hi, I’m
Mariah Harris
Concord,NC
"You can be anything you want to be in this life, be kind."
-Unknown
Languages
American Sign Language
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of individuals in dynamic, fast-paced settings.
Overview
6
years of professional experience
Skills
- Team Leadership
- Customer Relationship Management
- Employee Training
- Individual accountability
- Talent Cultivation
- Team Engagement
- Strategic Direction
- Positive Guest Focus
Work History
TopGolf
Team Lead - Hourly Manager
05.2021 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Char Bar 7
Waitress
07.2020 - 05.2021
Job overview
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Dave & Buster's
Wait Staff Member
11.2017 - 03.2020
Job overview
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained new team members on restaurant procedures, menu items and performance strategies.
Chick-fil-A
FOH Team Member
06.2016 - 11.2017
Job overview
- Established welcoming atmosphere by greeting each guest warmly.
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Operated cash register to record transactions accurately and efficiently.
Education
The University of North Carolina At Charlotte, Charlotte
Bachelor of Science from Health Systems Management
08.2023
University Overview
- Dean's List Fall 2020
- Gold Rush Scholarship Recipient
- 3.31 GPA
- CAB Member
- 100 Black Women of UNCC Member
- UNCC NAACP 2019-2020
- Extracurricular Activities: Community Coordination Committee at UNCC
Athens Drive Magnet High School, Raleigh, NC
High School Diploma
06.2018
University Overview
- Honor Roll 2014-2018
- 3.8 Weight GPA (3.5 Unweighted)
- Extracurricular Activities: PEPI (Physical Education Pupil Instructor), Varsity Softball (2014-2017)
- Key Club Member
- Cum Laude Graduate
- Professional Development: REX Hospital VolunTEEN Program (2017)
Timeline
Team Lead - Hourly Manager
TopGolf
05.2021 - Current
Waitress
Char Bar 7
07.2020 - 05.2021
Wait Staff Member
Dave & Buster's
11.2017 - 03.2020
FOH Team Member
Chick-fil-A
06.2016 - 11.2017
The University of North Carolina At Charlotte
Bachelor of Science from Health Systems Management
Athens Drive Magnet High School
High School Diploma
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