Mariah Hayes
Tuscaloosa
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Student Quarters
02.2022 - Current
- Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Performs on-campus marketing outreach to generate Community awareness and qualified traffic.
- Performs administrative tasks for the leasing office including but not limited to: copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and other collateral materials.
- Assists with sales and leasing activities to achieve the property’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours, and showing apartments.
- Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.
- Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.
ASSISTANT COMMUNITY MANAGER
Cardinal Group Management
07.2021 - 02.2022
- Solicit and review vendor contracts
- Assure compliance with applicable building codes
- Proactively address upkeep needs
- Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable
- Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end
- Post and collect damage charges from quarterly inspections
- Assess damage at move-out to calculate required charges and prepare final billing or processes refunds
- Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances
- Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting
- Ensures move-in, room assignments, transfer and move-out processes are executed efficiently and successfully.
AREA LEASING & MARKETING MANAGER
LANDMARK PROPERTIES
12.2020 - 06.2021
- Acted as a quality supervisor on the leasing floor, providing direct oversight and assistance to the
- Community Ambassadors as they interact and assist our clients
- Demonstrate a high level of professionalism
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- Prepare daily and weekly leasing reports and pricing recommendations
- Ensure leasing staff complies with corporate procedures and government laws on Fair Housing
- Ensure follow up activities take place for all prospective residents
- Manage, review, and approve all leases
- Generate and track traffic of prospective residents by utilizing effective marketing techniques
- Conduct all tasks necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining the model and traffic follow up
LEASING & MARKETING MANAGER / ASSISTANT COMMUNITY MANAGER
BRANCHWATER
12.2019 - 12.2020
- Received and processed resident payments and updated our system with account latest information while maintaining under a 2% monthly closing
- Inspected buildings, vacant units, and common area regularly to identify repairs needing immediate attention
- Worked with maintenance staff to complete timely repairs and enhancements
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Managed entire accounting cycle, including gathering information preparing documents, finalizing reports and closing books
- Responsible for all leasing activity including managing leads through property management software, scheduling tours of the community, showing model units, processing applications, contacting residents for lease renewals, and ensuring a smooth move-in process
- Assists with implementing resident retention and renewal programs
- Assists with delinquency, accounts receivable, and accounts payable
- Leads the property’s marketing efforts to achieve budgeted occupancy goal by attracting qualified applicants
- Resolve resident complaints or concerns to their satisfaction and in accordance with property policies and procedures.
Brand Ambassador
VIE AT UNIVERSITY DOWNS
05.2019 - 11.2019
- Implemented new marketing strategies to market on campus and in the community to increase leasing traffic to the property
- Created many relationships with vendors, campus representatives and residents
- Provided excellent customer service and created a community feel to the residents to maximize resident retention and renewal percentage
- Assisted in resolving any resident concerns
- Assisted in turn planning and execution, move-in, and move-out
- Assisted with interviewing part-time brand ambassadors prior to onboarding new team members
- Trained new hire brand ambassadors in effective leasing techniques such as: property touring, follow up procedures, closing tools, closing ratios, software management, and signing and reporting of leases
- Executed monthly brand ambassador work schedule, including weekly marketing outreach and resident events.
GUEST SERVICE REPRESENTATIVE
HAMPTON INN
04.2017 - 05.2019
- Made accommodations and travel arrangements for visitors
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- Maintained account records
- Verified accuracy of financial data
- Greet incoming customers in a professional manner and provided friendly, knowledgeable assistance
- Ensured superior customers experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
OFFICE ASSISTANT
L&J CREATIONS
06.2011 - 08.2016
- Coordinated, scheduled and arranged meetings and travel calendar, including business and social events
- Maintained a clean reception area, including lounge and associated areas
- Answered and managed incoming and outgoing called while recording accurate messages
- Ordered and distributed office supplies while adhering to a fixed office budget
- Reports, coordinating staff scheduling and management opening and closing procedures.
Education
B.S. - HUMAN ENVIRONMENTAL SCIENCE, Hospitality Management, Event Planning
UNIVERSITY OF ALABAMA
Skills
- Sales
- Microsoft
- Excel Spreadsheets
- Marketing
- Accounting
- Team Building
- Interpersonal Skills
- Accounts Payables & Receivables
- Entrata
- Social Media
- Resident Retention
- Facilities Management
- Budgeting and Cost Control
Timeline
Assistant General Manager
Student Quarters
02.2022 - Current
ASSISTANT COMMUNITY MANAGER
Cardinal Group Management
07.2021 - 02.2022
AREA LEASING & MARKETING MANAGER
LANDMARK PROPERTIES
12.2020 - 06.2021
LEASING & MARKETING MANAGER / ASSISTANT COMMUNITY MANAGER
BRANCHWATER
12.2019 - 12.2020
Brand Ambassador
VIE AT UNIVERSITY DOWNS
05.2019 - 11.2019
GUEST SERVICE REPRESENTATIVE
HAMPTON INN
04.2017 - 05.2019
OFFICE ASSISTANT
L&J CREATIONS
06.2011 - 08.2016
B.S. - HUMAN ENVIRONMENTAL SCIENCE, Hospitality Management, Event Planning
UNIVERSITY OF ALABAMA
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