Mariah Henderson
Pine Bluff,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
01.2023 - 03.2024
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled customer inquiries and suggestions courteously and professionally.
Call Agent
AT&T
02.2022 - 11.2022
- Built strong customer relationships with empathetic communication and active listening skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained accurate records of customer interactions, ensuring data integrity for future reference or analysis purposes.
- Mastered multiple software platforms to ensure seamless navigation during calls, improving overall productivity.
Inbound Call Center Representative
DHL Logistics
02.2020 - 01.2022
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
Education
High School Diploma -
Greenville Western High School
Greenville MS05.2013
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint Handling
- Conflict Resolution
- Order Processing
- Documentation
Timeline
Customer Service Representative
Amazon
01.2023 - 03.2024
Call Agent
AT&T
02.2022 - 11.2022
Inbound Call Center Representative
DHL Logistics
02.2020 - 01.2022
High School Diploma -
Greenville Western High School