(EHR) Greenway Health- Prime Suite
Mariah Henry
Customer Service Specialist
Nashville,TN
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. 3+ years experience focusing on promoting customer satisfaction through exceptional service. This includes but not limited to, using administrative practices to provide exceptional office support, ensuring projects get completed on time using extreme confidentiality. Focusing on building repeat customers and customer loyalty by maintaining a positive attitude, staying service oriented and using strategic planning tools.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
West Wilson Family Practice
Mt Juliet , TN
2020.09 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Executed record filing system to improve document organization and management.
- Screened visitors and issued badges to maintain safety and security.
- Edited documents to improve accuracy of language, flow and readability.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
Front of House Staff Member
The Ainsworth Nashville
Nashville , TN
2020.09 - Current
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Prepared alcoholic beverages such as standard cocktails for guests.
- Trained new staff in front-of-house procedures, customer relations and cleaning.
- Scheduled numerous reservations and managed seating arrangements simultaneously in high-traffic/volume restaurant while maintaining calm, professional demeanor.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Represented establishment during private events, banquets, and MMA events for Mayweather Boxing Club and their investors, while demonstrating discretion and confidentiality.
- Lead in setting up displays and decorations for all events to ensure a welcoming, memorable environment for clients.
Education
Bachelors In University Studies
Morehead State University
Morehead, KYSkills
Office administration
Software
Timeline
Administrative Assistant
West Wilson Family Practice
2020.09 - Current
Front of House Staff Member
The Ainsworth Nashville
2020.09 - Current
Bachelors In University Studies
Morehead State University
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