Mariah Hernandez
South Houston
Summary
Successful professional bringing several years of expertise in building construction, maintenance and remodeling to new position with challenging and rewarding employer. Knowledgeable and skilled in various construction techniques, procedures, carpentry tools and equipment. Team-oriented in communicating with others to complete excellent rough carpentry work and share information needed to complete finish carpentry tasks.
Overview
4
4
years of professional experience
Work History
Scaffold Builder
BrandSafway
Clut
08.2024 - Current
- Constructed and dismantled scaffolding systems for various construction projects.
- Selected appropriate materials and tools for scaffold assembly tasks.
- Installed safety features and ensured compliance with safety regulations.
Scaffold Builder
Brock Services
Baytown
03.2023 - 08.2024
- Constructed and dismantled scaffolding systems for various construction projects.
- Selected appropriate materials and tools for scaffold assembly tasks.
- Installed safety features and ensured compliance with safety regulations.
Customer Service Representative
Bread Financial
Ohi
07.2022 - 12.2023
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts and updated information accurately.
- Handled inbound calls while maintaining professionalism and courtesy.
Customer Service Representative
FMA Alliance
Humble
03.2021 - 06.2022
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided top quality control and eliminated downtime to maximize revenue.
- Mentored junior team members and managed employee relationships.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Took special orders in person and over telephone, generating additional revenue every month.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Strengthened customer retention by offering discount options.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Supported sales team members to drive growth and development.
- Promoted available products and services to customers during service, account management and order calls.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Collected deposits or payments and arranged for billing.
- Assisted customers with inquiries and resolved issues promptly.
- Led on- and off-site customer support teams across multiple time zones.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conducted regular follow-up calls with customers after resolving their issues.
- Implemented innovative methods for streamlining the customer service.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering.
Education
High School Diploma -
South Houston High School
South Houston, TX05-2019
Some College (No Degree) - Criminal Justice
San Jacinto College
Pasadena, TXSkills
- Scaffold assembly
- Safety compliance
- Material selection
- Scaffolding installation
- Customer interaction
- Effective communication
- OSHA compliance
- Safety regulations
- Confined spaces expertise
- Heavy lifting
- Troubleshooting
- Microsoft Excel
- Data analysis
- Microsoft Office
- SharePoint development
- Microsoft powerapps
- Microsoft teams
- Customer service
Timeline
Scaffold Builder
BrandSafway
08.2024 - Current
Scaffold Builder
Brock Services
03.2023 - 08.2024
Customer Service Representative
Bread Financial
07.2022 - 12.2023
Customer Service Representative
FMA Alliance
03.2021 - 06.2022
High School Diploma -
South Houston High School
Some College (No Degree) - Criminal Justice
San Jacinto College
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