Mariah Hickman
Colton,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Arcade Game Technician
Fiesta Village Family Fun Park
01.2022 - Current
- Communicated proactively with guests to troubleshoot problems and provide guidance.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
- Tested machines to determine proper functioning.
- Referred to manuals and wiring diagrams to gather information needed to repair machines.
- Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
- Completed rebuilding and restoration services to restore machines to full functionality.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained quality assurance and customer satisfaction objectives.
- Applied critical thinking and research to address complex issues.
- Tested components and systems to evaluate performance and identify concerns.
- Tested systems, noting issues and completing preventive maintenance.
- Tended to machines, troubleshot malfunctions, and completed basic repairs to keep equipment fully functional and well-maintained.
- Conducted routine rounds through the game room floor to check and test games.
IT Technician
Fiesta Village Family Fun Park
01.2022 - Current
- Maintained office PCs, networks, and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance, and repair for complex internal computer hardware and various software applications.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Recommended new and replacement hardware and software purchases.
Waterpark Shift Lead
Fiesta Village Family Fun Park
05.2018 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Resolved conflicts between employees to maintain positive and productive work environments.
Cashier
Pizza Q BBQ
05.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Sales Associate Key Holder
Lamps Plus
09.2020 - 05.2021
- Operated POS system to total purchases and receive and process cash and credit payments.
- Assisted customers by locating, describing, and explaining the use and care of lighting and furniture.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits, and delegating daily tasks to employees.
- Kept store clean and organized to provide shoppers with a pleasant experience.
- Completed store opening and closing procedures.
- Opened inventory boxes and restocked shelves.
- Trained and mentored new employees.
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Coordinated store products and conducted inventory counts to maintain merchandise flow.
- Managed and motivated employees to be productive and engaged in work.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Bachelor of Science -
Cal State University San Bernardino
San Bernardino, CA05.2025
No Degree -
San Bernardino Valley College
San Bernardino, CA05.2023
High School Diploma -
Homeschool
Colton, CA05.2018
Skills
- Hand Tools
- Critical Thinking
- Replacing Parts
- Corrective Actions
- Efficient Service
- Resolve Technical Problems
- Computer Hardware Knowledge
- Troubleshooting Network Issues
Timeline
Arcade Game Technician
Fiesta Village Family Fun Park
01.2022 - Current
IT Technician
Fiesta Village Family Fun Park
01.2022 - Current
Cashier
Pizza Q BBQ
05.2021 - 09.2021
Sales Associate Key Holder
Lamps Plus
09.2020 - 05.2021
Waterpark Shift Lead
Fiesta Village Family Fun Park
05.2018 - Current
Bachelor of Science -
Cal State University San Bernardino
No Degree -
San Bernardino Valley College
High School Diploma -
Homeschool
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