Mariah Higgins
McDonough,GA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Technical Support Agent
Kelly Services
05.2023 - Current
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Customer Service Representative
Teleperformance
05.2022 - 04.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests for products, services, and company information.
Education
General Studies
Purdue University Northwest
Hammond, IN05-2019
High School Diploma -
Morton Senior High School
Hammond, IN06.2017
Skills
- Hardware Evaluation
- User Guidance
- Integrated Logistics
- Service Desk Team Management
- Read Technical Manuals
- Apple Certified Support Professional (ACSP)
- Hardware Repair
- Friendly and Patient
- Workforce Planning
- Troubleshooting and Assistance
- Responding to Technical Questions
- Diagnose Faults
- Tech Support
- Issue Troubleshooting
- Collaborative Team Player
- Mac Systems
- MS Office Proficiency
- Organizational Skills
- Customer Communication and Empathy
- Agent Support
- Knowledge Base
- Microsoft Windows and Office
- Resolve Technical Problems
- Call Control Skills
- Cash Handling
- Complex Product Knowledge
- Trained in Salesforce
- Customer Data Confidentiality
- Customer Support
- Logging Call Information
- Outgoing Phone Calls
- System Documentation
- Customer Service Optimization
- Brand Representation
- Remote support
- Software installation
- Ticket management
- Operating systems
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Technical Support Agent
Kelly Services
05.2023 - Current
Customer Service Representative
Teleperformance
05.2022 - 04.2023
High School Diploma -
Morton Senior High School
General Studies
Purdue University Northwest
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