Mariah Highsmith
Washington
Summary
A multi-talented, enthusiastic, creative, flexible and highly motivated leader seeking to obtain a position of leadership to expand current skillset in business and management. An executive assistant skilled at offering high-level administrative support to senior-level staff. Along with leadership and strong customer service skills, Passionate about people, learning and building positive environments while simultaneously exceeding company goals.
Overview
7
7
years of professional experience
Work History
Executive Assistant to Top Seller/Personal Stylist
Nordstrom
05.2023 - Current
- Assist top seller in Nordstrom men's suiting department with $4 million business in personal styling.
- Managed executive calendars, schedule and book customer styling appointments for clients to come in to shop.
- Utilize mail merge system in Excel to mass communicate with clientele about upcoming events in store.
- Screen calls and emails, and direct messages for manager.
- Handle confidential and sensitive information with discretion and tact.
- Work directly with vendors in men's suiting to submit custom suit orders for all clients.
- Operate cash register to process payments and provide receipts to establish proof of transaction to clients.
- Consult with clients to determine style preferences and provide appropriate recommendations.
- Perform personal shopping functions on behalf of customers.
- Meet with clients to determine style requirements and budget.
- Set and achieve manager's defined sales goals.
Customer Service Representative
Nordstrom
10.2022 - 04.2023
- Processed returns and fulfilled online pick up orders.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Interim Assistant Manager
Nordstrom
11.2020 - 01.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Mentored 10 team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Sales Associate, Women's Shoes
Nordstrom
05.2019 - 10.2020
- Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Assembled promotional displays to increase brand awareness and attract customers.
- Participated in weekly sales meetings to discuss performance goals and strategies.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant Manager Womens/Mens Shoes & Accessories
Nordstrom
01.2018 - 04.2019
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Participated in weekly sales meetings to discuss performance goals and strategies.
- Operated cash register to process payments and provided receipts to establish proof of transaction.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Motivated and encouraged team members with games and creative contests to bring fun and excitement to drive sales.
- Curated weekly the team schedule for all team members in women's shoe department.
Education
Bachelor of Science - Business Management
Norfolk State University
12.2016
Skills
- Social Media Management
- Customer Service
- Appointment Setting
- Professional and Mature
- Efficient in Digital Marketing/social media platforms
- Calendar Management
- Communicative
- Creative
- Thrive under pressure
- Natural born leader
- Responsible
- Reliable
- Efficient in Microsoft Word, Excel
- Punctual
- Great sense of style/trends
- Team player
Timeline
Executive Assistant to Top Seller/Personal Stylist
Nordstrom
05.2023 - Current
Customer Service Representative
Nordstrom
10.2022 - 04.2023
Interim Assistant Manager
Nordstrom
11.2020 - 01.2021
Sales Associate, Women's Shoes
Nordstrom
05.2019 - 10.2020
Assistant Manager Womens/Mens Shoes & Accessories
Nordstrom
01.2018 - 04.2019
Bachelor of Science - Business Management
Norfolk State University
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