Mariah Hill
Salem,WV
Summary
Application for a full-time, permanent position as a Medical Support Assistant (Advanced) at the Louis A. Johnson VA Medical Center in Clarksburg, WV.
I have 13 years of dedicated experience at the Louis A. Johnson VA Medical Center. Customer service-oriented, I handle customer issues and complaints with adept dexterity. Familiar with Veteran Health Administration computer systems (e.g., VISTA and VATAS) and Office Suite (Word and Excel), enabling these programs for maintaining inventory, payment to vendors, managing schedules, adhering to deadlines, and processing orders effectively and efficiently. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Veterans Canteen Service (VCS) Lead
Louis A. Johnson VA Medical Center
Clarksburg, US
08.2012 - Current
- Managed inventory
- Reconciled accounts with major suppliers
- Conducted audits to identify errors and confirm invoice accuracy.
- Maintained monthly balances on Cost Control Worksheet to meet budgetary constraints.
- Processed new employees using EPAS, HR Smart, and USAccess for security compliance.
- Tracked employee time and leave in VATAS systems for eight years, including overtime.
- Coordinated duties to ensure efficiency and quality across all operations.
- Delivered exceptional customer service while organizing employee training and safety discussions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Insurance Processing Clerk
Toms Life Insurance
Clarksburg, US
11.2011 - 08.2012
- Filed insurance claims, handled payroll and processing new clients.
- Handled customer issues, questions, claims, and scheduling.
- Utilized several communications means to establish appointment with clients and send reminders.
- Reviewed policy documents to ensure compliance with company standards and regulations.
- Processed insurance applications accurately and efficiently for timely client service.
- Managed data entry tasks using proprietary software for record-keeping accuracy.
- Communicated with clients to clarify information and assist with application details.
- Maintained organized filing systems for easy retrieval of client information and records.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Handled billing related activities focused on medical specialties.
- Modified and updated existing policies and claims to reflect change in beneficiary, amount of coverage or type of insurance.
Skills
- Inventory management
- Cost control
- Account reconciliation
- Data entry proficiency
- Safety compliance
- Team coordination
- Problem solving
- Policy compliance
- Effective communication
- Process improvement
- Task prioritization
- Communication
- Organization and time management
- Customer scheduling
- Billing procedures
- Fast learner
- Typing proficiency
- Attention to detail
- HIPAA compliance
- Continuous learning mindset
- Professionalism and ethics
- Resiliance in challenging situations
Accomplishments
ICARE
References
- John Seti, Veterans Experience Officer (304)623-3461 ext 3035
- Andrea Oliverio, AMSA (304)669-5527
- Elizabeth Messenger, Prior Chief VCS, (304)695-3167
- Lindsey Mikes, Enrollment, (304)629-6574
Timeline
Veterans Canteen Service (VCS) Lead
Louis A. Johnson VA Medical Center
08.2012 - Current
Insurance Processing Clerk
Toms Life Insurance
11.2011 - 08.2012