Summary
Overview
Work History
Education
Skills
Dates - Revision Date
Certification
Training Manual
Timeline
Generic

Mariah Hobbs

Waco

Summary

Offering strong foundation in healthcare with passion for learning and developing within medical environment. Contributes understanding of medical procedures and patient care, with skills in communication and attention to detail. Ready to use and develop venipuncture techniques and patient interaction skills in Desired Position role.

Experienced with venipuncture and blood collection techniques, ensuring patient comfort and safety. Utilizes strong communication skills to provide clear instructions and reassure patients during procedures. Knowledge of infection control and maintaining accurate, organized records for efficient workflow.

Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance.

Overview

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1
Certification

Work History

Phlebotomist Technician

D
  • Reduced patient anxiety through compassionate communication and expert venipuncture techniques.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Continuously updated phlebotomy knowledge through professional development courses, ensuring best practices were upheld.
  • Upheld HIPAA compliance through careful management of confidential patient records and lab results.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Minimized patient discomfort during blood draws by utilizing proper tourniquet application, needle selection, and insertion techniques.
  • Increased patient satisfaction by providing efficient and accurate blood collection services.
  • Packaged and shipped specimens to central lab daily.

Server

Kosse Cafe
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Bartender Shift Manager

The Beer Joint
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Teller

Citizens Stare Bank
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on use of banking website and mobile apps.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
  • Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
  • Strengthened customer loyalty with personalized service and attention to detail in transaction processing.
  • Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
  • Increased customer satisfaction through friendly interactions and resolving issues promptly.
  • Maintained friendly and professional customer interactions.

Education

McLennan Community College
Waco, TX

Phlebotomy Technician -

Waco Phlebotomy
05.2023

Diploma -

Teague High School
Teague, TX
05.2003

Skills

  • Venipuncture
  • Order of draw
  • Proper tourniquet use
  • Data entry
  • HIPAA
  • Venipuncture technique
  • Capillary puncture
  • Recording data
  • Sample and specimen collection
  • Needle disposal
  • Infection control
  • Sample preparation

Dates - Revision Date

05/01/23

Certification

  • Limited Phlebotomy Technician (LPT), California
  • Certified Phlebotomy Technician (CPT), California
  • Certified Phlebotomy Technician II (CPT II), California
  • AHI
  • MLA
  • CPT

Training Manual

Phlebotomy Technician Training Manual, The Phlebotomist, Phlebotomy Technician, Work Environment, Safety Considerations, Methods of Specimen Collection, Venipuncture, Capillary Puncture, Arterial Puncture, Blood Cells and Vessels, Vital Signs- Blood Pressure, Vital Signs- Pulse, Hematocytes, Blood Vessels, Specimen Collection and Transport, Equipment, Order of Draw, Transport, Procedural Complications, Special Phlebotomy Procedures, Nasopharyngeal Collections, Rapid Strep Collections, Bleeding Time, Blood Alcohol Testing, Blood Donations, Forensic Testing, Glucose Testing, Therapeutic Phlebotomy, Timed Specimens, Toxicology

Timeline

Phlebotomy Technician -

Waco Phlebotomy

Phlebotomist Technician

D

Server

Kosse Cafe

Bartender Shift Manager

The Beer Joint

Teller

Citizens Stare Bank

McLennan Community College

Diploma -

Teague High School

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Mariah Hobbs