Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Hodges

Arlington

Summary

Dynamic tax preparer with a strong work ethic and exceptional customer service skills, honed at Liberty Tax Service. Proven ability to build client relationships and ensure accurate tax returns, enhancing client satisfaction. Skilled in income tax preparation and adept at managing multiple priorities while maintaining confidentiality and trust.

Diligent [Desired Position] with strong background in managing front office tasks and ensuring smooth operations. Successfully coordinated schedules, managed correspondence, and provided top-tier customer service. Demonstrated organizational skills and effective communication in fast-paced environment.

Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.

Diligent [Desired Position] with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Overview

7
7
years of professional experience

Work History

Tax Preparer

Liberty Tax Service
01.2025 - 04.2025
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.

Scheduler /Front Office Assistant

NolasHands LLC
09.2023 - 06.2024
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Supported team members with planning and execution of office events, fostering collaborative work environment.
  • Improved office ambiance and visitor comfort by maintaining clean and organized reception area.

Server

New Yorker Pizza and Pasta
06.2019 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Cashier

Canes Chicken Fingers
04.2018 - 12.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Education

Crosswinds Accelerated High School
Grand Prairie, TX

Skills

  • Organization skills
  • Document preparation
  • Income tax preparation
  • Local, state, and federal tax returns
  • Relationship building
  • Client communication
  • Data inputting
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Listening skills
  • File organization
  • Problem-solving skills
  • Time management
  • Scheduling appointments
  • Customer service
  • Customer assistance
  • Patience and empathy

Timeline

Tax Preparer

Liberty Tax Service
01.2025 - 04.2025

Scheduler /Front Office Assistant

NolasHands LLC
09.2023 - 06.2024

Server

New Yorker Pizza and Pasta
06.2019 - 08.2023

Cashier

Canes Chicken Fingers
04.2018 - 12.2018

Crosswinds Accelerated High School

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Mariah Hodges