Mariah Holder
Roseville,CA
Summary
Dynamic customer service professional with extensive experience delivering high-quality support across multiple channels. Recognized for exceptional problem-solving abilities and a strong track record of efficiently resolving customer inquiries, resulting in consistently high satisfaction rates. Proficient in leveraging CRM software to enhance client interactions and drive impactful results while thriving in collaborative team environments. Committed to maintaining professional relationships that foster business growth and profitability, ensuring that high standards are consistently exceeded.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
United Natural Foods
10.2022 - 07.2025
- Provide monthly pricing on various accounts by running multiple reports to pull information into necessary documents.
- Manage inventory, shelf sale discounts, for national accounts. Preparing and storing necessary backup for auditing and tracking purposes.
- Earned Lean Six Sigma Yellow Belt and utilized information to track inefficiencies. Found an individual savings of $4118.40 which led to achieving our team goal and improving accuracy.
- Regularly host and attend meetings with account managers to discuss current flow of operations and evaluate possible improvement points.
- Maintain open communication and display a growth mindset. Actively participate in team building and group exercises.
Relationship Banker
Bank of America
02.2021 - 10.2022
- Increased digital fluency for clients as a digital ambassador making clients feel comfortable with changes.
- Accomplished monthly sales goals by referring clients to other various specialists to further meet their needs.
- Attended regular training to increase competency and stay informed and act as a knowledgeable resource and valued team member.
- Regularly engaged with leaders looking for opportunities to personally grow, enhance clients experience and meet operational standards.
- Maintained cash box counts and serviced ATM’s in dual control in preparation for internal audits. Passed all audits and upheld security standards.
Patient Services Representative
California Sleep Solutions
10.2018 - 02.2021
- Data entry into HME and DME systems with detailed accuracy upholding standard practices and followed confidentiality procedures.
- Acted as facilitator between clients, insurance, and physicians maintaining professional and courteous decorum.
- Scheduled appointments for various departments and directed incoming calls.
- Handled client disputes with integrity and accountability. Keeping clients satisfied and growing the business.
Education
Associates degree - Business Administration and Management
Cosumnes River College | American River College
01.2022
Skills
- Adaptable in fast-paced settings
- Utilizes critical thinking to develop effective solutions
- Maintains an intense focus on results to achieve goals by leveraging existing procedures and proactively identifying and implementing process improvements
- Collaborates and communicates effectively and confidently with team, building lasting professional relationships
- Capable of incorporating new tasks and quickly adapting to change
- Customer relationship management (CRM)
- Proficient in CRM tools
- Quality assurance
- Multitasking and organization
- High-quality customer support
- Team collaboration
- Verbal and written communication
Timeline
Customer Support Specialist
United Natural Foods
10.2022 - 07.2025
Relationship Banker
Bank of America
02.2021 - 10.2022
Patient Services Representative
California Sleep Solutions
10.2018 - 02.2021
Associates degree - Business Administration and Management
Cosumnes River College | American River College
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