Mariah Hood-Smith
Markham,IL
Summary
Resourceful Shift Leader Manager known for high productivity and efficient task completion. Possess specialized skills in team leadership, operational management, and conflict resolution. Excel in communication, problem-solving, and adaptability, ensuring effective team coordination and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Shift Leader Manager
Krispy Kreme
Homewood , IL
09.2021 - Current
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Conducted daily pre-shift meetings to ensure smooth operation of the shift.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Organized staff schedules and breaks according to store requirements.
- Displayed leadership skills by motivating team members to meet daily goals.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
- Identified areas for improvement in processes or customer service techniques.
Shift Supervisor
Golden Corral Buffet and Grill
Tinley Park , IL
08.2020 - 08.2021
- Provided on-the-job training to new staff members.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
Cashier
Golden Corral Buffet and Grill
Tinley Park , IL
07.2018 - 07.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Thornton Township High School
Harvey, IL05-2021
Skills
- Inventory Control
- Staff Development
- Team Development
- Supply Ordering
- Relationship Building
- Mentoring and Coaching
- Decision-Making
- Handling Customer Complaints
- Operations Management
- Energetic and Enthusiastic
- Staff Training and Onboarding
References
References available upon request.
Timeline
Shift Leader Manager
Krispy Kreme
09.2021 - Current
Shift Supervisor
Golden Corral Buffet and Grill
08.2020 - 08.2021
Cashier
Golden Corral Buffet and Grill
07.2018 - 07.2020
High School Diploma -
Thornton Township High School
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