MARIAH HOWARD

Extensive expertise in analyzing and optimizing clinical workflows, patient care processes, and regulatory compliance. Skilled in facilitating communication between hospital units and technical teams, and adept at designing, testing, and implementing software solutions to enhance patient safety and operational efficiency. Proven ability to gather and evaluate system requirements, resolve issues through data analysis, and lead project initiatives, including system acquisition, performance monitoring, and go-live implementations. Experienced in developing user training materials, supporting ongoing system updates, and collaborating with vendors to ensure seamless technology integration. Committed to continuous learning and applying best practices in information technology to drive improvements in clinical settings. Certified in Epic ClinDoc, Stork, and Smartforms. Served as secretary of the inaugural Diversity, Equity, and Inclusion council.

Participated in multidisciplinary meetings to discuss improvements in patient care processes through optimized use of clinical applications. Troubleshot technical issues, offering timely resolution to minimize downtime and maintain productivity levels within the clinic. Streamlined workflows for improved efficiency, customizing clinical application configurations to meet user needs. Identified opportunities for process improvement, conducting thorough analysis of current application usage and recommending changes. Experienced in building and implementing workflows in Cerner and DocuTap.

Responsible for conducting regional quality center audits. Developed and updated existing companywide policies and procedures. Managed scheduling and patient support for a regional COVID testing site. Processed HEDIS medical records request in a timely manner. Catalogue and responded promptly to quality occurrences and patient complaints. Maintained relationships and effective communication with quality team members, providers , care team staff, executive leadership, and other internal and external customers. Developed strong organizational and administrative skills, attention to detail, and ability to follow through on projects and tasks.

Maintain an 85% patient proactive scheduling goal on a weekly basis. Ensure the accuracy of patient insurance benefits resulting in timely accounts receivables and patient satisfaction. Process patient and provider medical records requests within 30 days. Responsible for training and mentoring new team members. Develop training materials and EMR work flows. Achieve monthly quality assurance scores of 90% or higher. Streamlined the implementation of an outcomes tool called Focus on Therapeutic Outcomes (FOTO). Utilize FOTO to provide staff with clinical outcomes data quarterly in order to determine the most appropriate continuing education courses as a means to improve patient care. Regional superuser for EMR (Raintree).