Mariah Hunter
Plano
Summary
Offering strong foundation in customer service and team collaboration, eager to learn and develop in fast-paced environment. Brings solid grasp of effective communication and problem-solving, ensuring smooth operations and high customer satisfaction. Ready to use and develop leadership and organizational skills in Desired Position role. Positive and solutions-focused, bringing deep understanding of customer service principles and team leadership. Possesses strong communication and problem-solving skills, coupled with solid grasp of workflow management. Committed to driving operational excellence and enhancing customer satisfaction.
Overview
12
12
years of professional experience
Work History
Service Supervisor
Tomthumb
12.2023 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Monitored team's performance and gave feedback when necessary.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
Medical Assistant
Texas Infectious Disease Institute
02.2020 - 12.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Customer Service Representative
Walmart
05.2013 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Medical Assistant - Medical Assistant
PCI
Richardson, TX2020
High School Diploma -
Plano Senior High School
Plano, TX06.2011
Skills
- Complaint handling
- Service order flow
- Task delegation
- Sales support
- Emotional intelligence
- Management experience
- Progress monitoring
- Workforce planning
- Excellent personal service experience
- Supervisory role experience
- Employee engagement
- Outstanding prioritization skills
- Scheduling expertise
- Multitasking and organization
- Microsoft outlook
- Staff training
- Product education
- Paperwork processing
- Microsoft Excel
- Customer relationship management (CRM)
- Complaint resolution
- Filing
- Reading comprehension
- Active listening
- Appointment scheduling
- De-escalation techniques
- Conflict mediation
- Dispute resolution
- Scheduling
- Call center experience
- Customer relations
- Recordkeeping strengths
- Office equipment proficiency
- Customer service
Timeline
Service Supervisor
Tomthumb
12.2023 - Current
Medical Assistant
Texas Infectious Disease Institute
02.2020 - 12.2022
Customer Service Representative
Walmart
05.2013 - 01.2019
Medical Assistant - Medical Assistant
PCI
High School Diploma -
Plano Senior High School
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