Mariah Hyde
Cape Coral,FL
Summary
Passionate high performing entrepreneurial sales leader, with 9 years in customer service/ client centric driven environment. Successfully delivering high performance through relationship building, client outreach, development of effective short and long-term strategies, and flawless execution of orientations and company initiatives. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
06.2019 - Current
Customer facing financial service roll that includes building relationships with clients, working with a team of client professionals and partners. Educating clients each day and providing solutions tailored to their financial goals and needs. Leading clients to digital banking solutions and convenience. Within my time with Bank of America I have developed skills in effective communication, problem resolution and de-escalation in client interactions. Cash handling experience and knowledge in operational excellence. Deliver strong performance quarter to quarter leading team in operational excellence, performance expectations, and risk management.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
Assistant Manager
Kay Jewelers
07.2015 - 06.2019
Leading the highest volume location in SWFL. Managed individual and teams overall performance and behaviors, ensuring team maximized opportunities to deliver results and exceed client and brand expectations. Created a client centric culture through employee engagement and development of team understanding of client experience, resulting in the highest performance in client satisfaction. Delivered consistent high performance in operations and risk by creating a risk mindset culture and using situational leadership to develop each associate's understanding of risk and operations. Created training resources to educate the team, resulting in strong performance growth.
- Responsibilities include enforcing company policies and procedures and performing other operational and strategic duties.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Arts - Business Administration
Keiser University
Fort Lauderdale, FL05.2023
Skills
- Experienced Banker, Sales Manager and Sales Professional with a strong work ethic, passion for innovation, cash handling capability, display confidence in problem solving Exhibits strong communication skills and enjoys working collaboratively with others to achieve shared goals Looking to apply my existing skills to grow my career and add value to a growing organization
- Relationship building and management
- Customer Service-Oriented
- Creative Thinking
- Organizational Skills
- Teamwork and Collaboration
- Relationship Building
- Sales expertise
- Cash Handling
Leadership Experience
Leading financial center, directing traffic, assisting clients in meeting their financial needs, building team strategies to meet goals and proactively drive traffic. Create team building activities to developing associate skills, role playing, and keeping organized. Custom Jewelry Days leading the sales team to increase customer sales. Event Coordination: Included management of exclusive invitation, follow up calls prior to event, marketing materials, set up of signage and Management of the event.
Communication Skills
Expertise in building relationships with clients both in person and through proactive outreach calling. Assisting clients in life events and meeting financial priorities.
References
Jessica Marleux-Mason
Timeline
Relationship Banker
Bank of America
06.2019 - Current
Assistant Manager
Kay Jewelers
07.2015 - 06.2019
Associate of Arts - Business Administration
Keiser University