Mariah Inman
Spring
Summary
Healthcare service professional with proven track record in patient communication and problem resolution. Adept at managing patient inquiries, coordinating with medical teams, and ensuring smooth service delivery. Strong focus on teamwork and adaptability. Known for empathy, active listening, and effective conflict resolution skills. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
7
7
years of professional experience
Work History
Ophthalmic Medical Technician
Family Vision Solutions
01.2024 - 02.2025
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Promoted eye health education by providing patients with informative materials on proper eye wear use, hygiene practices, and disease prevention strategies.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
- Optimized clinical efficiency by calibrating ophthalmic instruments regularly to ensure accurate readings during exams.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and cross contamination.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
Lead Optician
Americas Best Eyeglasses And Contacts
03.2020 - 12.2023
- Increased sales of premium lenses by educating customers on the benefits and features of advanced lens technology.
- Assessed customer's needs through detailed consultations leading them towards suitable options based on their lifestyle and requirements.
- Developed customized solutions for patients with unique vision challenges, increasing access to high-quality optical care within the community.
- Acted as a liaison between ophthalmologists and clients, facilitating clear communication regarding treatment plans and any necessary follow-up appointments.
- Assisted customers in selecting frames that complemented their facial features and personal style preferences, resulting in increased customer satisfaction.
- Troubleshot complex vision issues, collaborating with ophthalmologists to ensure appropriate treatment plans were implemented.
- Handled insurance claims efficiently, minimizing delays in obtaining approvals for eyewear orders.
Administrative Assistant
Remax Elite - Albuquerque Homes For Sale, Albuquerque Real Estate
08.2018 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
GED -
Lone Star College
Houston, TX05-2017
Skills
- Customer service
- Data entry
- Active listening
- Appointment scheduling
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Team management
- Organization skills
- Healthcare industry
- Office administration
- Patient scheduling
Timeline
Ophthalmic Medical Technician
Family Vision Solutions
01.2024 - 02.2025
Lead Optician
Americas Best Eyeglasses And Contacts
03.2020 - 12.2023
Administrative Assistant
Remax Elite - Albuquerque Homes For Sale, Albuquerque Real Estate
08.2018 - 03.2020
GED -
Lone Star College
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