Mariah Iverson
Circle Pines,MN
Summary
Energetic Customer Service with 6+ years experience.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Copart
Remote
03.2021 - Current
- Assisted with training and mentoring new team members
- Assisted customers with product selection by providing detailed information about available products and services
- Met daily customer service quotas with a focus on quality
- Responded to telephone inquiries and complaints following standard operating procedures
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administration Assistant
A-Abco Fridley Auto Parts
Fridley, MN
08.2019 - 03.2021
- Created spreadsheets and maintained databases utilizing Microsoft Excel
- Processed invoices accurately in accordance with company policy and procedures
- Composed emails, letters and other correspondence on behalf of senior management team
- Built and maintained relationships with vendors and other external contacts
- Maintained calendars and schedules to set appointments for management team
- Facilitated smooth office operations by managing inventory of supplies, placing orders as needed, and maintaining organized storage areas.
Assistant Manager
Holiday Station Store
Fridley, MN
06.2016 - 11.2019
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
- Oversaw daily cash reconciliations, ensuring accurate financial reporting.
- Helped oversee the daily operations of the store, managing staff and inventory
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes
- Assisted with new employee training and conducted performance reviews to track overall progress
- Tracked store inventories and replenished products according to demand
Timeline
Customer Service Representative
Copart
03.2021 - Current
Administration Assistant
A-Abco Fridley Auto Parts
08.2019 - 03.2021
Assistant Manager
Holiday Station Store
06.2016 - 11.2019