Mariah Brooks
Great Falls,United States
Summary
Licensed Massage Therapist with experience in therapeutic treatments, patient support, and collaborative care. Background includes veterinary assisting and customer service roles that strengthened skills in communication, scheduling, client education, and compassionate care. Detail-oriented, adaptable, and committed to delivering a calming and professional experience for both clients and team members. Brings a unique blend of hands-on care experience and strong administrative abilities in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Licensed Massage Therapist
Massage Therapy Studio
12.2023 - Current
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Performed aroma therapies and specialized relaxation techniques.
- Assessed guest needs and identified muscle issues, medical conditions, and contraindications before beginning session.
- Provided treatment for medical conditions and injuries through therapeutic massage.
- Maintained accurate and up-to-date client records.
- Researched new massage techniques and treatments.
- Educated clients on benefits of massage and recommended home care techniques.
- Performed sanitization tasks to keep massage environment clean and safe.
- Collaborated with other healthcare professionals to develop treatment plans.
- Provided custom massage treatments to clients, tailored to individual needs and preferences.
- Assessed clients to determine appropriate massage techniques to apply.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
- Administered Swedish, deep tissue and sports massage techniques.
- Established and implemented massage protocols and procedures.
- Worked with clients to ascertain medical history, potential issues, and areas needing support.
Shift Lead
Papa Johns Pizza
09.2021 - 11.2021
- Served as the shift leader coordinating daily store operations, liaised between customer service teams and five food product departments, conducted scheduling, and allocated resources according to customer traffic to reduce wait times
- Manage store operations, maintain product displays, ensure compliance with sanitation and food safety standards, and identify solutions to customer issues
- Coordinate with management teams to establish an inclusive, collaborative work culture and drive continuous improvements to meet quality standards
- Execute food and beverage deliveries to 100+ residential customers per day, ensure on-time delivery during high traffic periods, and ensure accuracy of product orders
- Optimize route planning during high-volume business days to reduce delays
- Perform cash handling procedures, process refunds, and review orders for accuracy prior to delivery to reduce errors
Delivery Driver
Papa Johns Pizza
06.2021 - 11.2021
- Take phone orders, and fold pizza and storage boxes during pauses in deliveries
- Facilitated food prep and dishwashing operations between deliveries
- Took leadership role training and overseeing new drivers
- Manage 20-35 delivery orders per day for Papa Johns, and interface with customers to resolve product issues and find difficult locations
- Delivered food and beverage orders to residential customers for Papa Johns Pizza, ensured proper packaging and accuracy of orders, and communicated with customers to resolve delivery issues and ensure satisfaction
- Received and processed cash and credit payments
Veterinary Assistant
Rainier Beach Veterinary Hospital
06.2020 - 08.2020
- Gather patient medical history, create documentation, monitor symptoms, administer anesthesia, and support the development of treatment plans
- Insert catheters and IVs, monitor patient vitals, and administer medication based on direction from the veterinary doctor
- Educate clients on patient treatments, medical conditions, and healthcare risks and provide emotional and medical support
- Administered vaccines and medications to patients in accordance with veterinarian treatment plans and created documentation on reactions and symptoms
- Scheduled, rescheduled, and verified patient appointments
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided customer support to clients, answering questions and addressing concerns.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Observed animals for signs of distress or illness.
- Assisted veterinarians with euthanasia of animals.
Veterinary Assistant and CSR
Vetco
04.2019 - 05.2020
- Gather patient medical history, create documentation, monitor symptoms, administer anesthesia, and support the development of treatment plans
- Educate pet owners on long-term medical outlook, treatment risks, and patient quality of life to aid clients in making difficult medical decisions
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Administered medications to animals in treatment and documented changes in condition.
- Kept detailed records of animal treatments and medications.
- Followed safety protocols for handling animals.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Responded to customer requests for products, services, and company information.
Office Assistant
Micheal Tompkins Law Office
12.2016 - 04.2017
- Oversaw patient intake and discharge, gathered medical records and history from owners, and delivered empathetic care to patients throughout treatment
- Managed pharmaceutical supplies and medical equipment inventory and performed routine maintenance on equipment
- Registered new patients, gathered medical information and records, managed appointment scheduling, and oversaw physician calendars
- Build and maintain positive relationships with colleagues and veterinarians
- Greeted and checked in all patients
- Maintain patient records, performing regular reviews to ensure utmost accuracy
- Assisted office management with greeting visitors, answering phones, and organizing and filing documents
- Handle sensitive client data in line with data protection guidelines
- Answered and forwarded calls, and carried out service user and management requests as needed
- Answered or forwarded phone and email inquiries to the correct staff member
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Processed incoming and outgoing mail and packages according to established procedures.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Education
Licensed Massage Therapist - Massage Therapy
Northwest School of Massage
Federal Way, Washington06.2023
Skills
- Customer Service
- Reception for Law Office
- Delivery Driver
- Veterinary Assistant
- Licensed Massage Therapist
- Client assessment
- Administrative procedures
- Social skills
- Continuing education
- Reflective listening
Timeline
Licensed Massage Therapist
Massage Therapy Studio
12.2023 - Current
Shift Lead
Papa Johns Pizza
09.2021 - 11.2021
Delivery Driver
Papa Johns Pizza
06.2021 - 11.2021
Veterinary Assistant
Rainier Beach Veterinary Hospital
06.2020 - 08.2020
Veterinary Assistant and CSR
Vetco
04.2019 - 05.2020
Office Assistant
Micheal Tompkins Law Office
12.2016 - 04.2017
Licensed Massage Therapist - Massage Therapy
Northwest School of Massage