Mariah Johnson
McKinney,TX
Summary
Motivated and detail-oriented, am committed to delivering exceptional results while maintaining a positive and collaborative work environment. Willingness to take on new responsibilities and learn new skills to meet company goals.
Overview
5
5
years of professional experience
Work History
Insurance Service Representative
Travelers Insurance
02.2023 - Current
- Assisted customers, agents, and third parties with coverage inquiries, policy changes, and document requests
- Assisted customers, agents, and third parties with coverage inquiries, policy changes, and document requests.
- Collected premiums and issued receipts.
- Increased policyholder retention with exceptional customer service and detailed explanation of insurance coverages.
- Used customer service skills to de-escalate calls and provide solutions to customer complaints.
- Ensured compliance by staying updated on industry standards and changes in state laws.
- Ability to quickly navigate Travelers resources such as Live Publish and TPX systems.
Crew Manager
Barros
02.2022 - 02.2023
- Managed and trained counter staff to provide quality customer service and product.
- Organized parties, fundraising events, and corporate luncheons.
- Ensured food quality was up to standards both visually and preparation wise.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Settled crew member conflicts by addressing problems quickly and providing successful mediation.
- Proficient in POS (Point of Sale system).
Manager
Durkins
01.2021 - 02.2022
- Oversee and lead the restaurant staff, including hiring, training, and scheduling.
- Ensure daily operations run smoothly, including opening and closing procedures
- Managed food ordering and deliveries, scheduling, and payroll.
- Monitor food quality, presentation, and consistency.
- Handled marketing and promotional activities to increase customer traffic
- Reduced operational costs through implementing cost saving tactics, while managing the restaurants budget, profitability, and expenses
- Worked flexible hours across night, weekend, and holiday shifts.
Cashier
Chipotle
01.2019 - 01.2021
- Assist customers with their orders and provide information about menu items while providing exceptional customer service.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked flexible schedule and extra shifts to meet store needs.
- Remain calm and focused during peak hours and unexpected situations.
- Collaborate with team members and management to ensure smooth operations.
- Mentored new employees on cashier duties and best practices.
Education
GED -
Mckinney North High School
Mckinney, TX12.2021
Skills
- Active listening
- Verbal and written communication
- Analytical and critical thinking
- Flexible
- Ability to adapt to new environments
- Customer satisfaction
- Relationship building
- Quality control
- Budgeting
- Proficient in Industry-specific software
- General knowledge in applications such as Microsoft Word, Microsoft Powerpoint, and Excel
Timeline
Insurance Service Representative
Travelers Insurance
02.2023 - Current
Crew Manager
Barros
02.2022 - 02.2023
Manager
Durkins
01.2021 - 02.2022
Cashier
Chipotle
01.2019 - 01.2021
GED -
Mckinney North High School