MARIAH JONES
LIVERMORE,CA
Summary
I am dedicated and driven with a background in Psychology and Sociology from the University of Merced, where I also honed my leadership skills as a lead barista and improved my critical thinking and empathy, significantly boosting team productivity and customer satisfaction. At Roadrunner Transportation Service, I excel in customer service and problem-solving, adeptly handling high-stress situations to enhance customer loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Roadrunner Transportation Service
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Lead Barista
UNIVERISTY OF CALIFORNIA MERCED
09.2021 - 06.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
Education
Bachelor of Arts - Psychology
University of California, Merced
Merced, CA05-2023
Associate of Arts - Psychology
Las Positas College
Livermore, CA11-2020
Associate of Arts - BUISNESS
Las Positas College
Livermore, CA11-2020
High School Diploma -
LIVERMORE HIGH
Livermore, CA06-2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Empathy
- Patience
- Adaptability
Timeline
Customer Service Representative
Roadrunner Transportation Service
09.2023 - Current
Lead Barista
UNIVERISTY OF CALIFORNIA MERCED
09.2021 - 06.2023
Bachelor of Arts - Psychology
University of California, Merced
Associate of Arts - Psychology
Las Positas College
Associate of Arts - BUISNESS
Las Positas College
High School Diploma -
LIVERMORE HIGH
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