MARIAH JONES
Owings Mills,MD
Summary
Dynamic and results-driven professional with a proven track record at Heritage Mileone Autogroup, excelling in customer service and sales closing. Skilled in negotiation and project management, I foster strong client relationships, ensuring satisfaction and repeat business. Recognized for enhancing operational efficiency and delivering exceptional results in high-pressure environments.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
9
9
years of professional experience
Work History
Sales Associate
HERITAGE MILEONE AUTOGROUP
01.2025 - Current
- Organized vehicles and showroom to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about vehicles, accessories, and merchandise care.
Relocation Coordinator
PDP GROUP
01.2023 - 01.2025
- Maintained accurate records of all relocations, facilitating easy access to information for future reference or audits.
- Oversaw inventory management and packing procedures, guaranteeing all items arrived at their destination undamaged.
- Leveraged industry expertise to anticipate potential challenges during moves, proactively developing solutions to minimize disruptions.
- Coordinated seamless relocations for clients, utilizing strong project management skills and attention to detail.
- Collaborated with team members to coordinate complex moves, resulting in successful transitions for clients.
- Provided comprehensive pre-move consultations for clients, setting expectations and addressing concerns before the relocation process began.
- Streamlined relocation processes by implementing efficient organizational strategies and communication methods.
- Devised creative problem-solving techniques to overcome unexpected obstacles during relocations, ensuring smooth transitions for clients.
- Established strong relationships with vendors and service providers, enhancing collaboration during relocations and securing preferential pricing for clients.
- Trained new team members on company procedures and best practices related to relocation coordination, ensuring consistent quality across all projects.
- Reduced client stress during relocations by providing exceptional customer service and empathetic support.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Facilitated required documentation to manage customs clearance.
- Negotiated with carriers to secure best possible rates for clients and control costs.
- Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
Dispute Resolution Specialist
Maryland Health Connection
02.2021 - 01.2023
- Prepared comprehensive reports outlining case details, resolution strategies, and final agreements for internal review and client records.
- Managed high caseloads, ensuring timely resolution of conflicts and promoting client satisfaction.
- Maintained strict adherence to ethical guidelines and industry best practices, upholding the highest standards of professionalism and integrity in all aspects of dispute resolution work.
- Served as a neutral third-party mediator, facilitating open dialogue for mutually beneficial outcomes in contentious situations.
- Participated in ongoing professional development opportunities to stay current with industry best practices for resolving complex disputes effectively.
- Provided extensive support for clients throughout the dispute resolution process, offering guidance on best practices and potential solutions.
- Conducted regular case evaluations to monitor progress and adjust resolution strategies as needed for optimal outcomes.
- Employed critical thinking skills when assessing disputes to identify underlying issues contributing to conflict escalation or stagnation during negotiations sessions successfully.
- Maintained detailed case records, enabling efficient tracking of progress and comprehensive reporting to stakeholders.
- Resolved disputes by expertly analyzing cases and implementing effective negotiation strategies.
- Utilized strong interpersonal skills to build rapport with clients from diverse backgrounds, fostering trustful relationships that facilitated smoother resolutions processes.
Interior Design Consultant
Lowes
04.2019 - 01.2022
- Conducted site visits during construction phase to ensure adherence to design specifications as well as troubleshoot any issues that arose.
- Streamlined internal processes by implementing efficient project management tools for superior organization.
- Implemented sustainable design practices reduce environmental impact improve indoor air quality create eco-friendly spaces.
- Developed comprehensive project estimates based on material costs labor requirements which resulted in accurate quotes pricing structures.
- Enhanced client satisfaction by providing personalized interior design consultations and recommendations.
- Stayed up-to-date on industry trends and best practices, incorporating innovative techniques into designs.
- Built strong relationships with clients through clear communication and quality service, leading to referrals and repeat business.
- Presented design concepts through detailed sketches, renderings, and presentations, effectively communicating ideas to clients.
- Collaborated with clients to create functional, aesthetically pleasing, and budget-friendly interior designs.
- Participated in local trade shows to showcase design expertise and generate new client leads.
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Determined personalized needs, tastes and design preferences through thorough client consultations.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Produced detailed cost estimates and coordinated with vendors to deliver budget-friendly solutions.
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
Vehicle Service Attendant
Enterprise
04.2018 - 08.2020
- Promoted sustainability within the workplace through responsible waste disposal practices during vehicle servicing activities.
- Contributed to a safe driving environment by performing regular inspections of tire pressure, fluid levels, and overall vehicle functionality.
- Collaborated with team members to maintain an adequate inventory of supplies needed for vehicle servicing tasks.
- Improved customer satisfaction by ensuring timely and thorough vehicle cleaning and maintenance.
- Demonstrated adaptability within the work environment by quickly learning and implementing new procedures or practices established by management to improve overall service quality.
- Maximized productivity with efficient time management during vehicle service processes.
- Expedited vehicle turnaround times by prioritizing urgent requests from both internal departments and external clients.
- Increased customer satisfaction rates by promptly addressing any concerns or issues raised during vehicle pick-up or drop-off processes.
- Reduced downtime for rental vehicles by quickly addressing minor repairs or coordinating with the repair team for more complex issues.
- Strengthened company-client relations through professional communication skills when interacting with customers during drop-off or pick-up procedures.
- Assisted customers promptly with their inquiries, providing exceptional customer service at all times.
- Enhanced company reputation through meticulous attention to detail in vehicle preparation and presentation.
- Boosted customer confidence in rental vehicles through meticulous interior detailing and exterior washing efforts.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Test-drove vehicles to confirm proper operation before delivering to customers.
- Followed safety protocols while working, avoiding accidents and injuries.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Monitored and maintained organized work space, confirming efficient operations.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Checked tools and equipment to prevent accidents and injuries.
- Explained repair and maintenance procedures to customers for full comprehension.
- Documented all work performed on vehicles and added to company system for reference.
- Assisted mechanics with servicing vehicles.
- Coordinated between billing department and customers to resolve problems.
Facilites Operation Assistant Intern
State Of Delaware, Department Of Correction
10.2015 - 03.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared project presentations and reports to assist senior staff.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Enhanced team productivity by assisting with organization of project documentation.
- Supported customer service improvements with detailed feedback analysis.
- Participated in planning and execution of community outreach programs, strengthening community relations.
- Enabled more organized inventory system by cataloging company assets.
- Enhanced project visibility by maintaining up-to-date project status reports.
Education
Associate of Science - Fiduciary Accounting
Virginia State University
Petersburg, VAHigh School Diploma -
Howard High School of Technology
Wilmington, DE05-2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Property management
- Social media marketing
- Listing presentation
- Buyer representation
- Referral networking
- Market research
- Seller representation
- Cold calling
- Contract preparation
- Prospecting techniques
- Closing coordination
- Clean driving record
- Highly professional
- Excellent teamwork
- Payment collection
- Interior staging
- Intuit quickbooks expert
- Business consultant
- Title research
- Strong organizational skills
- Works well independently
- Client-oriented
- Client management
- Property tours and inspections
- Negotiation expertise
- Sales presentations
- Lead follow up
- Client needs assessment
- Notary public
- Administrative support
- Proficient in Microsoft office
- Accomplished in commission sales
- Sales closing
- Tech-Savvy
- Business development
- Contract negotiation
- Lease drafting
- Contracting
- Virtual tour creation
- Honest and ethical
- Excellent communicator
Timeline
Sales Associate
HERITAGE MILEONE AUTOGROUP
01.2025 - Current
Relocation Coordinator
PDP GROUP
01.2023 - 01.2025
Dispute Resolution Specialist
Maryland Health Connection
02.2021 - 01.2023
Interior Design Consultant
Lowes
04.2019 - 01.2022
Vehicle Service Attendant
Enterprise
04.2018 - 08.2020
Facilites Operation Assistant Intern
State Of Delaware, Department Of Correction
10.2015 - 03.2016
Associate of Science - Fiduciary Accounting
Virginia State University
High School Diploma -
Howard High School of Technology
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