Mariah Jones

•Developed and implemented behavior intervention plans based on individualized treatment needs from ages 4 up to 30.
Conducted Functional Behavior Assessments to identify target behaviors and
develop strategies for reduction and elimination.
•Support and encourage high volume customer services
Observed client behavior in various environments to assess levels of functioning
and progress toward goals.
• Ensured safety protocols were followed at all times during therapy sessions.
Understood autism spectrum disorder, associated behaviors, and optimum
treatments.
• Exercised confidentiality and discretion to maintain HIPAA requirements

• Worked effectively in fast-paced environments.

• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
• Communicated with customers to resolve common title issues.
• Typing accurately, preparing and maintaining accounting documents and records
• Process pay-off's,new, and used vehicles for titles
• Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
• Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
• Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
• Created a centralized filing system that allowed easy access to pertinent information about each client's vehicle title status or history.
• Collected taxes and fees, submitted payments and issued receipts.
• Reduced data entry errors by implementing a rigorous quality control process for all documentation submissions.
• Increased team efficiency through cross-training initiatives, fostering a versatile workforce capable of handling multiple responsibilities within the department.

• Scan, inspect, and manage offender mail property with correct care
• Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
• Troubleshot office equipment, computer hardware and software issues.
• Assisted customers with completing change of address and mail hold forms.
• Answered telephones, directed calls and took messages.
• Reviewed files, records and other documents to obtain information or respond to requests.
• Communicated with customers, employees and vendors to answer questions and address complaints.
• Entered change of address orders into computers by processing forwarding address stickers.
• Operated security screening equipment to identify suspicious mail and potential security threats.
• Collaborated with other employees to complete large shipment orders and during high-volume mailing periods.
• Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
• Assisted customers in recovering lost mail by checking tracking numbers and searching mail room.
• Sorted and placed materials or items on racks, shelves or bins for transport to recipient or destination.
• Operated mail processing equipment and manually sorted mail.
• Operated mail room equipment or machines to perforate, stuff envelopes or apply postage.
• Retrieve and delivered mail
• Weigh mail orders
• Data entry
• File and organize documents
• Maintain high volume calls
• Securely packaging orders
• Transition within high tech software's, databases, and creating spreadsheets
• Separate and sort mail, packages, and boxes
• Create packaging and mailing labels
• Train new staffing and trainees
• Assist Staffing (unit was very short staff)
• Assist, transfer, and answer high volume calls
• File all unit paperwork and documents
• Manage and organize files consistently
• Receive and transfer various amount of phone calls
• Protect and secure confidential and medical records
• Training new employees
• Manage and monitor high tech software's, browsers, and database entries
• Assist with Human Resources task
• Provide administrative support to management and other departments as needed
• Scanning services of high volume of scanning inbound & outbound documents
• Process/scan/sort delivery of mail and packages to appropriate personnel
• Maintain high levels of customer care and demonstrate a friendly & cooperative attitude with clients & employees
• Ensure upkeep and maintenance of daily scanning & mailing equipment is operational
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Monitored evidence inventories and double-checked accuracy and security of handling procedures to support effective investigations and eventual prosecution.
• Communicated with supervisors about necessary filing, transcribing or documentation requirements for different pieces of evidence.

• Administered bedside or personal care, such as ambulation or personal hygiene assistance.
• Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor.
• Performed healthcare-related tasks, such as monitoring vital signs and medication, under the direction of physician and boss.
• Transported clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
• Provided companionship, personal care, or help in adjusting to new lifestyles.
• Performed housekeeping duties, such as cooking, cleaning, washing clothes, dishes, and running errands.
• Provide toilet care assistance
• Provide shower and bathing assistance
• Made beds, swept floors and sanitized surfaces to support activities of daily living.
• Provided ongoing compassionate patient care for client.
• Laundered clothing and bedding to prevent infection.
• Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
• Assisted with meal planning to meet nutritional plans.
• Reported concerns to nurse supervisor to promote optimal care.
• Transported patients to medical, dental and personal care appointments.
• Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
• Followed safe lifting and transferring techniques to transport client from chair to bed.
• Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

• Oversaw safety and security of each youth under supervision.
• Provided homework help and tutoring in specific subjects.
• Assisted with developing goals and improvement plans for each objective.
• Approached conflicts and crisis situations in calm and professional way.
• Collaborated with counselors and parents to report youth behavior and progress.
• Improvised children's behavior through coping skills and other therapeutic interventions.
• Established and enforced rules for procedures for maintaining safe policies
• Planning, implementing, and supervising youth development related activities and events, members in the building while exercising due care for Boys & Girls Clubs' property, and for preparing reports as needed.
• Lead Youth Development Professional services
• Front desk leader, organize paperwork, advise calls, concession sales, manage and organize workplace as well as events.
• Consistent data entry
• Spreadsheets and excel
• Manage multiple high volume calls in a fast pace efficiently
• Supervise children
• Organize and file paperwork
• Maintained a safe play environment.
• Communicated with children's parents or guardians about daily activities, behaviors, and related issues.
• Sanitized toys and play equipment.
• Leads and executes coordinated and integrated activities and events for members of the Club and community as well as family engagement opportunities.
• Keep records of each individual child, including daily observations and information about activities, meals served, and medications administered.
• Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
• Month-end documentation Financial calculation and analysis Bill payment and record keeping File and database management
• Ensures all program data requirements are completed in a timely and consistent manner.
• Promotes and stimulates membership and participation in activities in the club.
• Supports volunteers who assist with the implementation of program activities.
• Establish positive relationships with all stakeholders including youth, parents, volunteers, schools, and community partners.
• Provides positive, informal guidance and mentorship.
• Effectively communicates the goals, objectives, programs, and activities of the club to stakeholders.
• Takes responsibility for assigned equipment and supplies.
• Performs other tasks and duties as assigned.

• Promoting open-ended questions in order for every customer to leave with more purchases
• Led sales floor team, ensuring optimal customer service and product availability.
• Establish effective relationships with sales managers and agency team leaders to facilitate appropriate sales enablement of products and services according to market demand
• Organizing merchandise, shoes, and products
• Creating successful transactions
• Creating labels and tags for merchandise as well as mail
• Inventory control
• Inventory and stock audits
• Accelerating sales and practiced sale's pricing management
• Environmental sanitation
• Retrieve and create customer precise orders
• Manage high volume calls
• Package, deliver, and box orders
• Provide customer service phone calls
• Managed inventory shrinkage improvement program to reduce theft and loss.
• Coached employees on sales techniques and best practices, improving upselling parentage's
• Conducted safety walks of store floor and reported hazards to appropriate personnel for immediate remediation.
• Assisted with training, development and mentoring of sales employees.
• Recognized problems, analyzed causes and developed solutions to improve productivity and sales metrics.
• Greeted customers, clarifying needs and identifying solutions to close sales.
• Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs.
• Drove sales of company products and services by meeting with customers using strategic and organized approach.
• Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
• Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
• Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
• Reset store displays for special events and seasonal merchandise changes.
• Analyzed sales space capacities based on system parameters, securing high stock availability.