Mariah Jordan
Summary
Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in public service. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
12
12
years of professional experience
Work History
City Council Member
City Of Gonzales, Texas
05.2024 - Current
- Collaborated with fellow council members to develop and implement sound fiscal policies for the established city budget.
- Advocated for increased Police presence in high crime rate areas for public safety, resulting in a decrease in crime rates within the community.
- Fostered climate of collaboration between general public, and city government.
- Participated in workshops to stay abreast of best practices in municipal governance.
- Used public gatherings, community events and direct relations to keep constituents happy and informed.
Customer Service Representative Manager
Localize
11.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Human Resources Manager
Department Of Defense
08.2019 - 11.2022
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Liaised between multiple business divisions to improve communications. Served as representative in various civic and community functions to further enhance company image and develop additional business.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
Independent Beauty Consultant
Mary Kay
03.2016 - 05.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exceeded sales goals by 53%, supporting organizational health through consistent and reliable service.
- Maintained regular customer base and actively worked to develop lucrative new customer relationships.
- Planned marketing initiatives and leveraged referral networks to promote business development..
- Educated team on market trends and stayed up-to-date on forecasts.
Security Forces Command Support Staff
United States Air Force
03.2013 - 03.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed training, task and process guidelines and communicated clear and concise directions to team.
- Evaluated team performance and coached and trained to improve weak areas.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Helped implement disaster plans, coordinating teams and resources to swiftly respond to problems.
Education
Bachelor of Science - Human Resources Management
Western Governors University
Salt Lake City, UT07.2026
Skills
- Integrity
- Community Engagement
- Partnership and Relationship Building
- Open - Mindedness
- Financial Acumen
- Goal Driven
- Innovative Problem Solving
- Adaptability
- Client Development
- Business Process Optimization
- Communication
- Empathy
Additional Information
- Applicant Tracking Software (ATS)
- Information Systems (HRIS) Web Based Applications
- Marketing Campaigns
- Promotional Planning
- Margin Monitoring
Timeline
City Council Member
City Of Gonzales, Texas
05.2024 - Current
Customer Service Representative Manager
Localize
11.2022 - Current
Human Resources Manager
Department Of Defense
08.2019 - 11.2022
Independent Beauty Consultant
Mary Kay
03.2016 - 05.2020
Security Forces Command Support Staff
United States Air Force
03.2013 - 03.2018
Bachelor of Science - Human Resources Management
Western Governors University
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