Mariah Juarez
Lancaster,PA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dollar General
08.2022 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
Receptionist Administrator
La Quinta
04.2023 - 08.2023
- Answered incoming calls approximal 30 incoming calls daily, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
Sales Lead Manager
Build-A-Bear
08.2021 - 05.2022
- Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
- Managed high-performing sales team, ensuring consistent achievement of targets and goals.
- Increased overall sales productivity by identifying bottlenecks in sales process and implementing targeted solutions.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Team Leader
Dunkin Dounts
05.2017 - 08.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Education
High School Diploma -
Avon Grove High School
West Grove, PA06.2021
Skills
- Staff Supervision
- Product and service knowledge
- Money Handling
- Customer Relations
- Sales Strategies
- Excel Shortcuts
- Microsoft Power Apps
Timeline
Receptionist Administrator
La Quinta
04.2023 - 08.2023
Assistant Manager
Dollar General
08.2022 - 06.2024
Sales Lead Manager
Build-A-Bear
08.2021 - 05.2022
Team Leader
Dunkin Dounts
05.2017 - 08.2021
High School Diploma -
Avon Grove High School