Mariah Keely
Grand Rapids,MI
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Buffalo Wild Wings
2018.06 - Current
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
- Trained new employees on restaurant policies
- Adhered to all established policies and procedures related to serving alcohol responsibly
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
Customer Service Representative
MI Enrolls
2023.07 - 2023.10
- Communicated complex information in an understandable and relatable way to members and providers
- Performed outbound calls, emails, chats as necessary for follow-up on open cases or other special requests from customers
- Ensured compliance with applicable laws and regulations related to customer service operations
- Adhered strictly to corporate policies regarding confidentiality of client information
- Maintained a high level of professionalism when dealing with difficult customers
- Handled customer complaints and inquiries in a courteous and efficient manner.
Customer Service Representative
Priority Health
2021.04 - 2023.08
- Provided exceptional customer service to ensure customer satisfaction
- Eligibility & Benefits
- Referrals to providers
- Basic claim knowledge
- Inbound & Outbound calls to members & providers.
Education
High School Diploma -
Sparta High School
Grand Rapids, MI10.2021
Skills
- High-Volume Dining
- Working knowledge of PHI (HIPAA)
- Basic Knowledge of CPT & ICD codes
- Ability to proficiently use Microsoft Excel, Outlook, Words & Teams
- Strong organization skills; attention to detail
- Commercial Insurance
- Customer Inquiries
- Enrollment Assistance
- Referral Generation
- Healthcare Common Procedure Coding System (HCPCS)
- Quality Assurance Requirements
- Policy Renewals
References
References available upon request
Certification
Mental Health First Aid Certified
Timeline
Customer Service Representative
MI Enrolls
2023.07 - 2023.10
Customer Service Representative
Priority Health
2021.04 - 2023.08
Waitress
Buffalo Wild Wings
2018.06 - Current
High School Diploma -
Sparta High School