Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Kellerman

Fargo,ND

Summary

Proven leader in retail and customer service, adept at boosting sales and customer loyalty through expert relationship building and effective merchandise display. At Verizon Wireless, enhanced shopping experiences and increased revenue through strategic product demonstrations and sales techniques. Skilled in inventory management and POS systems, with a knack for fostering team productivity and customer engagement.

Overview

9
9
years of professional experience

Work History

Retail Specialist

Verizon Wireless
10.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Monitored customers for signs of security concerns and escalated issues to management.

Merchandising Associate

Cashwise
03.2023 - 10.2023
  • Worked closely with individual customers to identify unique needs and supply appropriate products.
  • Monitored inventory changes and ordered replenishments for stock to support customer demand.
  • Educated customers on promotional events and monitored inventory for events to improve overall experiences.
  • Trained and managed merchandising associates to uphold company standards in customer service and product information.
  • Worked closely with managers, suppliers and buyers to stock retail locations.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Maintained integrity of units and accuracy of pricing to minimize waste.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Maintained store assets with effective loss prevention strategies.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.

Night Shift Supervisor

Hornbachers Foods
08.2020 - 08.2022
  • Observed each team member to carry out duties and provided constructive criticism.
  • Compiled reports on production shortfalls, accidents and equipment problems.
  • Coordinated with production managers, monitoring material movement in and out of facility.
  • Trained staff members to perform inventory management, customer service and maintenance.
  • Maintained stock of products and ordered new products when stock was running low.
  • Assisted customers with complaints, questions, and concerns.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Cultivated professional working relationships with peers and supervisors.
  • Supervised ongoing daily production phases.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Shift Supervisor

Subway
08.2015 - 08.2020
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Supervised ongoing daily production phases.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Managed staff training and supervision.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

Education

High School Diploma -

Moorhead High School
Moorhead, MN
06.2018

Skills

  • Display building
  • Performance Analysis
  • Point of sale systems
  • Brand Awareness
  • Store operations
  • Data Tracking
  • Merchandise Display
  • Sales
  • Customer Engagement
  • Inventory Counts
  • Relationship Building

Timeline

Retail Specialist

Verizon Wireless
10.2023 - Current

Merchandising Associate

Cashwise
03.2023 - 10.2023

Night Shift Supervisor

Hornbachers Foods
08.2020 - 08.2022

Shift Supervisor

Subway
08.2015 - 08.2020

High School Diploma -

Moorhead High School

Similar Profiles

CREATE PROFILE
Mariah Kellerman