Summary
Overview
Work History
Skills
Affiliations
References
Timeline
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Mariah Kenney

Philadelphia,PA

Summary

Dedicated and quality-driven customer service professional with five years of experience in luxury store management, and customer relationship management. Internal/external communication with logistics, and robust skills to help drive results. Strong attention to detail with experience in data entry and handling money.

Overview

3
3
years of professional experience

Work History

Accounts Payable Specialist

Drexel University
Philadelphia, PA
09.2023 - Current
  • Analyzed account data for accuracy and maintained appropriate documentation of transactions.
  • Reconciled or entered report discrepancies found in financial records.
  • Investigated discrepancies between purchase orders, receiving documents, and vendor invoices.
  • Reduced financial discrepancies with accurate accounting documentation.
  • Designed and created weekly and monthly spending reports.

Master Data and Customer Service Specialist

Zoetis
Malvern, PA
07.2022 - 09.2023
  • Cleansing of legacy data, data enrichment, coding and validation.
  • Proven ability to work creatively and analytically in problem-solving environments.
  • Demonstrates ownership of assigned responsibilities with a confident, independent, and determined attitude.
  • Develop and maintain associated training material, process documentation and forms related to collection and maintenance of master data.
  • Reviews, validates, and executes global customer master data create/change requests in SAP.
  • Providing timely customer service for calls, emails, and questions regarding the status of new and current customer accounts.
  • Assist customers off the phones with projects assigned by management.
  • Consistently receiving positive customer feedback and recognition after offering end of call survey.
  • Handle all calls from veterinary clinics by providing results, placing supply orders and pick up orders, and lab work requests.

Store Manager

Golden Goose Deluxe Brand
King of Prussia, PA
12.2020 - 02.2022
  • Recommend, investigate, design, and implement new procedural solutions to improve any operational areas of focus around the store.
  • Drive and maximize sales performance to achieve targets.
  • Accomplished second highest generating global store in the company.
  • Attain meaningful customer data according to the company tools (CRM), for the purposes of connecting with the client, building relationships, and personalizing future client development opportunities.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Organized promotional events to increase product awareness.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Formed and sustained strategic relationships with clients.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Skills

  • Invoice Processing
  • Expense Tracking
  • Financial Responsibility
  • Data Entry
  • Revenue Generation
  • Supply Ordering
  • Customer Service Management
  • Operations and Store Management
  • Leadership Development and Expertise
  • Event Planning

Affiliations

  • Core Volunteer for the Philadelphia Scholastic Rowing Association (PSRA)
  • Core Volunteer for the Schuylkill Navy
  • Communication Committee Member of Undine Barge Club
  • Elective Committee Member of Undine Barge Club

References

Available Upon Request

Timeline

Accounts Payable Specialist

Drexel University
09.2023 - Current

Master Data and Customer Service Specialist

Zoetis
07.2022 - 09.2023

Store Manager

Golden Goose Deluxe Brand
12.2020 - 02.2022

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Mariah Kenney