Mariah Kersey

• Had a variety of clients outsource sales work to many political campaigns

Engaged and persuaded clients successfully on the telephone. Managed approximately 100 calls per day.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered 100 customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Outbound and Inbound calls, recording customer data and following scripts.
• In charge of survey taking for a variety of different clients including political campaigns, consumer products, etc.

• Worked on a variety of different assignments centered around customer relations and excellent client support
• Skills I possess that helped exceed at this job include but not limited to:
• Answered phone and assisted clients with changes
• Explained products and benefits
• Confirmed payments, refunds, etc
• Resolved payment and order disputes
• Provided excellent technical support
• Managed client records
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from clients
• Responsible for tracking and maintaining inventory
• Responded to claim inquiries
• Handled online orders and credit card transactions
• Resolved customer information and complaints
• Provided policy and service information
• Set up client appointments

• Customer service position
• Involving customer relations, cash handling, dependability, computer skills and loss prevention techniques.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Performed cash, card and check transactions to complete customer purchases.
• Supported management in implementing operational improvements such as updated training manuals or revised schedules.

• Provided excellent customer service to regular customers, and assistance with a smile for new ones
• Life skills acquired at this job; time management, the ability to multitask, problem solving and the ability to work independently.
• Worked flexible schedule and extra shifts to meet business needs.
• Worked closely with shift manager to solve problems and handle customer concerns.