Mariah Kiemen
Cottage Grove,MN
Summary
Friendly and prompt employee with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills.
Overview
8
8
years of professional experience
Work History
Front Desk Manager
Country Inn & Suites By Radisson
2023.08 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
Server
Olive Garden Restaurant
2022.04 - 2023.06
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Hostess/Server
Applebee's Grill + Bar
2019.02 - 2022.08
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and delivering food in a timely manner.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, and compiled and organized orders to be sent out.
Busser (Seasonal)
Afton Alps Ski Patrol
2016.12 - 2018.01
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
High School Diploma -
Park High School
Cottage Grove06.2020
Skills
- Customer Service
- Problem-Solving
- Multi-tasking
- Conflict Management
- Oral and written communications
- Inventory Oversight
- Time Management
- Shift Scheduling
- Memory retention
- Administrative Skills
Timeline
Front Desk Manager
Country Inn & Suites By Radisson
2023.08 - Current
Server
Olive Garden Restaurant
2022.04 - 2023.06
Hostess/Server
Applebee's Grill + Bar
2019.02 - 2022.08
Busser (Seasonal)
Afton Alps Ski Patrol
2016.12 - 2018.01
High School Diploma -
Park High School
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