Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Klorman

Mariah Klorman

Las Vegas

Summary

Hospitality expert prepared to deliver high end service roles. Strong focus on providing exceptional customer service experiences, ensuring seamless service, and maintaining high- energy environment. Skilled in complex problem-solving and strong team collaboration, adaptability to changing needs, and keen eye for detail. Skilled in multitasking, managing high clientele and delivering result-driven service in fast paced settings. Dynamic leader with a proven track record at Lifetime Fitness, enhancing team productivity and customer satisfaction through effective staff management and conflict resolution.


Overview

14
14
years of professional experience

Work History

Kids Academy Supervisor

Lifetime Fitness
04.2015 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Delivered tailored educational programs and supervision for children of high-end clients.

Server

P.F. Chang's Bistro
10.2019 - 10.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Bartender & Server

Revere Golf Course
10.2019 - 07.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Pool Lifeguard

Luxor Las Vegas
02.2011 - 10.2014
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
  • Attentively monitored swimmers to identify distress.
  • Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.

Education

UNLV
06-2016

Green Valley Highschool
01-2014

Skills

  • Exceptional ability to provide elated guest experiences by having dedication to guest satisfaction while being accessible and friendly
  • Ability to work in fast-paced environment
  • Works well with team and independently
  • Quick to learn new technologies and POS systems
  • Highly experienced with sales activity, customer service, complex problem solving and training others
  • CPR, First Aid, Emergency preparedness, and 9 other certifications for Health and Wellness

Timeline

Server

P.F. Chang's Bistro
10.2019 - 10.2020

Bartender & Server

Revere Golf Course
10.2019 - 07.2020

Kids Academy Supervisor

Lifetime Fitness
04.2015 - Current

Pool Lifeguard

Luxor Las Vegas
02.2011 - 10.2014

UNLV

Green Valley Highschool

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Mariah Klorman