Summary
Overview
Work History
Education
Skills
Timeline
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MARIAH LARSEN

Sacramento,CA

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Compliance Coordinator

Rcg Logistics
Sacramento
11.2022 - 06.2023
  • Ensuring compliance with legal and company standards for third-party carriers.
  • Communicated and assisted the local team and teams located out of the country.
  • Ensured compliance with company insurance policy requirements and procedures.
  • Provided leadership, insight, and mentoring to newly hired employees.
  • Enhanced operational effectiveness by consulting with managers to create and implement Standard Operating Procedures for other compliance coordinators.
  • Guided third-party vendors in handling difficult or complex problems.
  • Trained third-party vendors on an internal application that allowed RCG to keep track of clients' product deliveries and vendors' step-by-step process from pick-up to delivery.
  • Reviewed and evaluated existing policies, procedures, and documents to ensure compliance with applicable laws and regulations.
  • Collaborated with various insurance providers to ensure accurate documentation of third-party vendor's insurance coverage.
  • Updated existing records with new or revised insurance coverage information as needed.
  • Verified accuracy of insurance declarations in the database system.
  • Transferred data from photocopies to digital databases, organizing information in new formats.
  • Proofread and edited documents to correct errors.

MEMBER SERVICE REPRESENTATIVE II

Golden1 Credit Union
11.2019 - 04.2021
  • Assist members with everyday transactions, such as transfers, loan applications, online banking, making payments, filing fraud claims, and being the first point of contact for many departments.
  • Educate and assist team of 12 daily with problem-solving and questions that arise.
  • Diligent note-taking during weekly team meetings.
  • Following the meeting, I was responsible for typing up the notes in a way that is easy to access the information quickly and email it to the team for their reference.
  • Fabricated a key for online banking to create a quicker way for our representatives to assist members with their concerns, thus providing a greater member experience.
  • After creating the list for my team of 12, the department president felt it would be useful for the entire department and sent out my list to over 250 people, including MSR I-IV, supervisors, and the management team.
  • Trained new hires on computer programs such as eFunds, Fiserv, Harland & Clark, VISA Client Administrative Tools and Services, Data Safe, Teller Navigation, Knowledge Base, and more.
  • Monitored compliance with organizational security protocols when interacting with members.
  • Provided guidance to members on how best to use online banking and in-person services.
  • Researched complex issues related to accounts or services provided.
  • Maintained accurate records of member interactions and transactions through Teller Navigation's note section.
  • Answered incoming calls regarding membership services.
  • Ensured compliance with applicable laws and regulations related to banking operations.
  • Handled customer complaints in an efficient and courteous manner.Assist customers with daily transactions including withdrawals, deposits, transfers, cashier’s checks (etc.)
  • Prepare cash orders for local businesses.
  • File and organize documents such as signature cards, Stop Payment Request forms, advice forms (etc.)
  • Follow NCUA federal law and company requirements
  • Closing daily included balancing my cash drawer, adding check totals, balancing withdrawal forms, documenting transactions for the day, and locking my till and teller stamp in the vault.

RECEPTIONIST

Elk Grove Toyota
01.2019 - 11.2019
  • Coordinated and arranged appointments for customers requiring maintenance services
  • Determined pricing for necessary maintenance after carefully considering customer concerns.
  • Worked directly with other departments, dealers, and third-party businesses to check stock on parts and order the ones needed for the member's upcoming maintenance.
  • Ensured timely appointments for customers by proactively reaching out and reminding them about upcoming service requirements.
  • Updated internal systems with information related to new or revised services.
  • Maintained accurate records of services provided for each client.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Liaised between client and technician to keep parties fully informed.
  • Investigated warranty information and product recalls.

Education

GED -

GED Credentialing State of California

Skills

  • Compliance Monitoring
  • Documentation Management
  • Legal Compliance
  • Training Coordination
  • Protocol Review
  • Clerical writing
  • Excel/Word Proficiency
  • Outlook Proficiency
  • SOP Writing
  • Member retention
  • Database Maintenance
  • Insurance knowledge
  • Account Management
  • Financial Transactions
  • Customer Service

Timeline

Compliance Coordinator

Rcg Logistics
11.2022 - 06.2023

MEMBER SERVICE REPRESENTATIVE II

Golden1 Credit Union
11.2019 - 04.2021

RECEPTIONIST

Elk Grove Toyota
01.2019 - 11.2019

GED -

GED Credentialing State of California

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MARIAH LARSEN