Mariah Laster
Saint Paul,MN
Summary
With a proven track record at Schmitty & Sons, I excel in ensuring passenger safety and punctuality, leveraging my expertise in safe driving practices and customer service. As a dynamic leader at Alaska Airlines, I enhanced team efficiency and resolved customer issues, showcasing my problem-solving skills and customer-oriented approach.
Overview
9
9
years of professional experience
Work History
School Van Driver
Schmitty & Sons
Lake Elmo, MN
07.2024 - Current
- Performed pre-trip inspection of vehicle before each trip.
- Assisted in loading and unloading of passengers as needed.
- Followed established routes and schedules to ensure timely pickups and drop-offs.
- Monitored passenger behavior within the van to ensure safety of all riders.
- Adhered to traffic laws at all times while operating vehicle.
- Used navigation equipment and two-way radio while remaining focused on safety.
Customer Service Gate Agent
Sun Country Airlines
7150 Humphrey Dr, Minneapolis, MN, 55450, MN
10.2021 - 06.2024
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Assisted customers with seat availability, gate announcements, and flight status to increase boarding efficiency.
- Coordinated closely with ramp agents to ensure proper loading of baggage onto aircrafts according to weight limits.
Supervisor
Alaska Airlines
4300 Glumack Dr, St Paul, MN, 55111, MN
01.2016 - 09.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Associate of Arts - Fine Arts
Saint Paul College - A Community And Technical College
Saint Paul, MNSkills
- Safe Driving Practices
- Safety-focused
- Customer-Oriented
- Punctuality
- Lifting up to 50 lbs
- Pre-Trip Inspections
Timeline
School Van Driver
Schmitty & Sons
07.2024 - Current
Customer Service Gate Agent
Sun Country Airlines
10.2021 - 06.2024
Supervisor
Alaska Airlines
01.2016 - 09.2021
Associate of Arts - Fine Arts
Saint Paul College - A Community And Technical College
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