Mariah LeBlanc
Conroe,TX
Summary
Event management professional prepared for this role. Proven track record in planning and executing successful events, showcasing ability to handle logistics and client relations effectively. Known for strong team collaboration and adaptability to changing needs. Skills include project management, vendor coordination, and budget oversight.
Experienced with organizing and managing various events from inception to completion. Utilizes strategic planning and effective communication to ensure successful event execution. Track record of fostering strong vendor relationships and maintaining budget control.
Overview
15
15
years of professional experience
Work History
Event Manager
Cheeky Monkey
09.2024 - Current
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
- Implemented rigorous budget management practices to maximize resources and deliver events that surpassed expectations.
- Developed and executed risk management plans to anticipate and mitigate potential issues, ensuring seamless event progression.
- Trained and supervised event staff to complete tasks on time.
- Developed detailed event reports, documenting all aspects of each event.
- Created detailed timelines and budgets for events to meet all deadlines.
- Oversaw event registration process by collecting and tracking attendee information.
- Developed creative themes for events and created related activities to engage attendees.
Bartender
Bowlero Corp
04.2017 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Helped management plan and serve bar menu exceeding customer expectations.
Server
Bowlero Corp
04.2017 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Managed inventory of dining supplies to prevent shortages during service.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Event Hostess
Bowlero Corp
04.2017 - 09.2024
- Resolved guest concerns promptly and professionally, displaying excellent customer service skills in high-pressure situations.
- Collaborated with security personnel to maintain a safe environment for all attendees, addressing potential issues proactively.
- Managed registration process for attendees, maintaining accurate records and streamlining check-in procedures.
- Demonstrated adaptability by quickly adjusting plans as needed based on evolving event conditions or last-minute changes from clients.
- Provided support in setting up event spaces according to client requirements, demonstrating attention to detail and commitment to quality presentation.
- Maintained a clean and presentable event space, contributing to a welcoming atmosphere for guests.
- Assisted event planners in organizing successful events, ensuring smooth execution of planned activities.
- Supported marketing efforts by actively engaging with guests on social media platforms before, during, and after events.
- Enhanced guest experience by providing exceptional and personalized service during events.
- Coordinated with catering teams to ensure timely delivery of food and beverages, enhancing overall guest satisfaction.
- Navigated complex schedules efficiently by prioritizing tasks based on urgency or importance within tight deadlines leading up to each event.
- Assisted with post-event cleanup and breakdown, ensuring the venue was returned to its original state in a timely manner for subsequent events.
- Facilitated seamless transitions between event segments through effective communication with other staff members and stakeholders.
- Served as an ambassador for the venue, promoting its services and facilities to potential clients during events and networking opportunities.
- Maintained comprehensive knowledge of all event offerings, enabling tailored recommendations based on individual client needs and preferences.
- Participated in team meetings and training sessions, staying current on industry trends and best practices for continuous improvement in performance.
- Addressed inquiries from prospective clients regarding available services or rental options, effectively communicating the venue''s value proposition.
- Contributed to increased repeat business by consistently delivering memorable experiences for clients and their guests.
- Managed inventory of supplies needed for each event, ensuring availability of required items while minimizing waste and controlling costs.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated schedules and timelines for events.
- Greeted guests and welcomed patrons in support of company service policy.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Followed strict guidelines for handling confidential information.
Kitchen Cook
Bowlero Corp
04.2017 - 09.2024
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
- Collaborated with fellow kitchen staff, effectively managing multiple tasks for seamless operations.
- Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
- Reduced food waste by implementing proper storage techniques and inventory management.
- Enhanced kitchen efficiency by streamlining food preparation and cooking processes.
- Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
- Ensured high-quality dishes by consistently following standardized recipes and presentation guidelines.
- Promoted excellence in food quality and presentation for kitchen staff.
- Contributed to increased revenue by cross-training in various culinary stations, expanding overall skill set and versatility within the kitchen team.
- Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
- Coordinated with front-of-house staff to ensure clear communication of special orders or dietary restrictions from customers during service hours.
- Supported the executive chef in daily operations, working collaboratively to meet high standards for food quality and customer satisfaction.
- Trained new hires on kitchen procedures and best practices, fostering a positive team environment.
- Boosted team morale, leading by example and offering constructive feedback.
Front Desk Greeter
Bowlero Corp
04.2017 - 09.2024
- Enhanced customer satisfaction by providing friendly and efficient front desk services.
- Coordinated with other departments for efficient communication regarding guest needs and special requests.
- Resolved guest complaints by implementing effective problem-solving strategies, resulting in increased customer retention rates.
- Handled monetary transactions accurately, maintaining accountability for daily cash drawer balances.
- Participated in ongoing training programs offered by the hotel to improve skills relevant to the Front Desk Greeter role continuously.
- Prepared detailed reports accurately documenting daily front desk activities such as reservation statistics, occupancy rates, and guest feedback.
- Supported team members during peak times as necessary, demonstrating flexibility and strong teamwork skills.
- Managed reservations using property management software, ensuring accuracy in room assignments and billing information.
- Managed high call volumes, ensuring prompt and courteous attention to all inquiries.
- Answered customer telephone calls promptly and appropriately handled needs.
Diamond Sales Associate
J&V Jewelry
02.2015 - 09.2024
- Worked with new up to date jewelry
- Learned new sales techniques
- Sold jewelry to different jewelry stores to expand our brand name
- Customer Care acknowledgement
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Facilitated trade shows participation to increase brand visibility and generate leads.
- Negotiated contracts for better pricing, resulting in increased profit margins.
- Exceeded quarterly sales targets consistently by implementing effective sales techniques tailored to individual client needs.
- Conducted regular competitor analysis to stay informed on market changes and adjust selling strategies accordingly.
- Optimized supply chain processes by working closely with suppliers, reducing order processing time and costs.
Sales Associate, Floor worker
Cell Phone Store
05.2014 - 08.2014
- Sold up to date cell phones with current plans available
- Worked on floor selling phones
- Produced customers to come to the store to purchase a new cell phone with plan
- Learned how to work specific computer system and activate phone with plan (Simple mobile, T~mobile, Boost etc.)
Waitress, Hostess
12.2013 - 08.2014
- Worked register
- Counted drawer after shift when manager was not available
- Served customers in fashionable manor
- Food and beverage knowledge
- Cashed customers out
- Cleaned assigned section after shift was complete
- Cashed out tips
Sales Associate, Floor worker
Bling Factory
01.2012 - 01.2013
- Worked floor and helped customers find perfect jewelry that fit their occasion or personal taste
- Worked with credit and debit card scanner app through I-pad
- Worked with accounting for the company through specific Microsoft
- Worked register
Sales Associate, Floor worker
Kim Wright Incense and Beyond
01.2010 - 01.2012
- Worked on floor selling incense and oil burners
- Worked cash register
- Bought stuff for the shop
- Managed the money
- Counted drawer at end of each shift
- Helped customers find the correct oil burner and incense fit for them
Education
Associate - science
LoneStar Community College
Diploma - Animal and health science
Westfield High School
05.2015
Skills
- Well organized
- Fast paced
- Basic computer knowledge
- Hosting
- Working with registers
- Waitressing
- Food and beverage
- Food preparation
- Food safety
- Animal work
- Competitive sales
- Direct sales
- Customer care
- Online sales
- Retail sales experience
- Customer focus
- Advertising sales
- Work well with face to face customer care
- Team leadership and supervision
- Guest relations
- On-site execution
- Schedule management
- Client meetings
- Deadline management
- Team mentorship
- Event marketing
- Operations oversight
- Guest management
- Budgeting and finance
- Staff oversight
- Event evaluation
Timeline
Event Manager
Cheeky Monkey
09.2024 - Current
Bartender
Bowlero Corp
04.2017 - 09.2024
Server
Bowlero Corp
04.2017 - 09.2024
Event Hostess
Bowlero Corp
04.2017 - 09.2024
Kitchen Cook
Bowlero Corp
04.2017 - 09.2024
Front Desk Greeter
Bowlero Corp
04.2017 - 09.2024
Diamond Sales Associate
J&V Jewelry
02.2015 - 09.2024
Sales Associate, Floor worker
Cell Phone Store
05.2014 - 08.2014
Waitress, Hostess
12.2013 - 08.2014
Sales Associate, Floor worker
Bling Factory
01.2012 - 01.2013
Sales Associate, Floor worker
Kim Wright Incense and Beyond
01.2010 - 01.2012
Diploma - Animal and health science
Westfield High School
Associate - science
LoneStar Community College
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