Mariah Lewis
Atlanta,GA
Summary
Proven track record in enhancing customer experience and efficiency at Nations Benefits, adept in CRM software and exceptional communication. Achieved a 10% improvement in service quality through innovative feedback systems. Specializes in member retention strategies and resolving high-stress situations, ensuring customer loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Member Experience Associate
Nations Benefits
2024.01 - 2024.08
- Streamlined processes for increased efficiency in handling member requests and inquiries.
- Identified opportunities for improvement, implementing changes to enhance the member journey.
- Collaborated with team members to achieve shared goals and improve overall member experience.
- Addressed escalated concerns with professionalism and tact, restoring trust in our organization''s commitment to customer satisfaction.
- Provided exceptional service by understanding member needs and recommending appropriate products or services.
Customer Service Representative
Teleperformance
2022.05 - 2023.03
- Assisted customers with product selection, billing issues, and account management, maintaining a 4.8-star rating in customer feedback surveys.
- Managed inventory and ensured store displays were organized and visually appealing.
- Implemented a new tracking system for customer feedback, which increased actionable insights and led to a 10% improvement in service quality.
- Collaborated with the sales team to upsell products, resulting in a 12% increase in monthly sales.
Customer Service Representative
Conduent
2020.08 - 2021.09
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Langston Hughes High School
Fairburn, GASkills
- Patience and composure
- Exceptional communication
- Effective Decision Making
- Data entry proficiency
- Sales Support
- CRM software expertise
- Member retention strategies
- Customer Service
Languages
English
Full Professional
Timeline
Member Experience Associate
Nations Benefits
2024.01 - 2024.08
Customer Service Representative
Teleperformance
2022.05 - 2023.03
Customer Service Representative
Conduent
2020.08 - 2021.09
Langston Hughes High School
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