Mariah Lewis
Rio Linda,CA
Summary
Caring and compassionate professional experienced in implementing specialized programs for individuals with developmental, emotional, or intellectual disabilities. Comfortable in handling stressful situations and performing under pressure. Passionate about providing high-quality service to clients with special needs.
Overview
7
7
years of professional experience
Work History
Behavior Technician
Learning Arts
06.2023 - Current
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Worked as part of collaborative team to address changing needs of children and families.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Learned specialized behavior approaches to implement behavioral strategies.
- Observed, monitored and recorded behaviors through accurate data collection.
Barista
Starbucks
04.2020 - Current
- Knowledgeable of promotions regarding our mobile app and how it functions
- Trained new team members with positive reinforcement and respectful, encouraging coaching
- Cultivated to recall customers' names and address each by name
- Created a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Handled OLTP systems, payment processing, cash change, and issuing of receipt
- Educated staff by sharing knowledge and expertise of coffees, teas, and merchandise.
Barista Shift Supervisor
Starbucks
08.2021 - 10.2023
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Restocked and cleaned stations and facilities to maintain clean and operable standards
- Generated a friendly atmosphere by encouraging employees to greet and speak to customers
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Completed store opening and closing procedures and balanced tills
- Trained new employees and delegated daily tasks and responsibilities
- Identified team weak points and implemented corrective actions to resolve concerns.
Team Member
Papa Murphys
04.2019 - 05.2020
- Have knowledge of the menu and deals we have monthly and daily
- Ensure that the customers feel welcomed and leave happy since most of the time customers are only inside for no more than 10 minutes
- Prepared raw materials for cooking by cutting vegetables and preparing dough
- Handled cash register operations by applying coupons, giving customer totals and processing cash and credit card payments
- Coached new workers on store policies, pizza making, and dough preparation
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service
- Communicated with management on food inventory stock to request order placement
- Learned new menu offerings and options easily to assist customers with selecting items.
Party Host
John's Incredible Pizza
07.2017 - 06.2018
- Interact with kids of all ages by playing games, talking, and dancing
- Customer service that keeps the parent notified and worry-free along with their kids having an incredible birthday party
- Keeping the party clean and safe by bussing tables, cleaning any messes right away and communicating the child's needs as an individual
- Decorated and set tables in accordance with party themes and age groups
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment
- Learned how to make multiple balloon animals to give out to kids while waiting for food
Education
In Progress - Sociology
Sacramento State University
12.2024
Associate of Arts - Psychology
American River College
05.2022
High School Diploma - undefined
Center High School
05.2018
Skills
- Excellent communication skills
- Exceptional customer service
- Functional Behavior Assessments
- Conflict Resolution
- Concise time management
- Self-motivated
- Adaptable
- Customer needs assessments
- Attention to Detail
- POS System Operation
- Custom drink preparation
- Positive Reinforcement Methods
- Collaborative Teamwork
Timeline
Behavior Technician
Learning Arts
06.2023 - Current
Barista Shift Supervisor
Starbucks
08.2021 - 10.2023
Barista
Starbucks
04.2020 - Current
Team Member
Papa Murphys
04.2019 - 05.2020
Party Host
John's Incredible Pizza
07.2017 - 06.2018
In Progress - Sociology
Sacramento State University
Associate of Arts - Psychology
American River College
High School Diploma - undefined
Center High School
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