Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mariah Little

Avenel,NJ

Summary

Highly-motivated Lead trainer with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Interested in applying excellent communication and interpersonal skills to area manager role. Experienced in outbound and inbound and now currently the lead trainer for learning department for onboarding new hires and managing cross tainings. Can quickly memorize new processes and build trust with associates and management.

Overview

3
3
years of professional experience

Work History

Lead Trainer

Amazon
Edison, NJ
10.2023 - Current
  • Selected and assigned instructors to conduct training.
  • Scheduled classes based on availability of equipment and ambassadors.
  • Coordinated spaces and materials for all training classes.
  • Coached ambassadors on best practices for delivering effective instruction techniques.
  • Provided guidance to new trainers on how to deliver quality instruction within a specified time frame.
  • Explained goals and expectations required of trainees.
  • Planned and completed group projects, working smoothly with others.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained weekly schedule of trainings to meet deadlines.
  • Maintained records of all training activities including attendance rosters and evaluations.

Outbound Process Assistant

Amazon
Edison, NJ
08.2022 - 10.2023
  • Participated in sync meetings with ops teams to discuss team's standard work, labor moves, metrics and planned volume.
  • Daily walks on outbound floor to ensure associates are set up for success with handoff from previous shift
  • Provided support to associates in resolving process path related barriers.
  • Monitored process performance to ensure compliance with established standards.
  • Managed staffing board daily at both start and end of shift for planned headcount based on operation needs.
  • Maintained flow between pick and palletize and ensuring that pallets are being sent to dock safely and in timely manner.
  • Oversaw eligibilities monitoring spokes hourly to ensure that critical pull times were being met to deliver to customers locations on time.
  • Supported special projects upon request from department manager.
  • Prioritized and organized tasks to efficiently accomplish volume goals.
  • Implemented new processes or procedures as directed.
  • Maintained cleanliness of work area and equipment.
  • Ensured that associates followed all safety guidelines when operating order pickers or other powered industrial trucks.
  • Trained, coached and mentored process guides in outbound pick eligibilities and palletize flow.

Warehouse Associate

Amazon
Edison, NJ
11.2021 - 08.2022
  • Tier 1 associate trained in pick & stow
  • Master problem solver for inbound
  • Operated power industrial truck safe and efficiently.
  • Became inbound process guide and helped assist inbound pa with daily checklist, inbound flow and coaching associates with best practices to support associates who were had barriers in stow process path.

Cashier

Walmart
Linden, NJ
11.2020 - 07.2021
  • Greeted customers and answered any questions they had about the store's products and services.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Stocked shelves with merchandise when needed.
  • Maintained work area and kept cash drawer organized.
  • Issued receipts, refunds, credits or change due to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Education

High School Diploma -

Colonia High School
Colonia, NJ
06-2019

Skills

  • Training and Mentoring
  • Leadership Development
  • Strategic Planning
  • Critical Thinking
  • Assigning Work
  • Orientation and Onboarding
  • Coaching and Development
  • Clear Communication
  • Decision-Making
  • Ownership
  • Performance Monitoring
  • Team oriented
  • Problem solving

Timeline

Lead Trainer

Amazon
10.2023 - Current

Outbound Process Assistant

Amazon
08.2022 - 10.2023

Warehouse Associate

Amazon
11.2021 - 08.2022

Cashier

Walmart
11.2020 - 07.2021

High School Diploma -

Colonia High School

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Mariah Little