Summary
Overview
Work History
Education
Skills
Accomplishments
Software Experience
Timeline
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Mariah Longshore

Summary

Personable and dedicated Customer Service Representative with experience in the SaaS industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction, contribute to company success, and demonstrated passion for building relationships and growing partnerships.

Overview

3
3
years of professional experience

Work History

Account Manager

Covideo
Indianapolis, IN
09.2021 - Current
  • Achieved 100% retention rate over one year
  • Generated $15K+ in upsell revenue over 6 month period
  • Consistent 93% renewal rate
  • Develop and maintain relationships with 35 accounts to ensure customer satisfaction
  • Collaborate with cross-functional teams such as sales and marketing to ensure successful outcomes

Customer Support Representative

Covideo
Indianapolis, IN
12.2020 - Current
  • Consistent 96% customer satisfaction rate
  • 38 second median time response
  • Received MVP award from department manager in 2022
  • Provided technical support to customers via phone, email, and chat
  • Assist customers and prospects with product information, pricing, billing, and troubleshooting
  • Collaborate with other departments to resolve customer issues quickly and thoroughly

Sales Development Representative

Covideo
Indianapolis, IN
06.2020 - 12.2020
  • Identified and contacted potential customers through cold calling, email campaigns, and social media outreach
  • Connected account executives with qualified leads to move them through the sales funnel
  • Conducted market research to identify new business opportunities

Orr Fellow

Orr Fellowship
Indianapolis, IN
06.2020 - 06.2022
  • Selected for the class of 2020 Orr Fellows out of over 1000 applicants nationwide
  • Selected to be school lead for my alma mater to recruit the next class
  • Effectively managed a team of 5 other fellows
  • Created and implemented a strategy to achieve outreach and applicant goal

Education

Bachelor of Science - Marketing

Ball State University
Muncie, IN
05.2020

Skills

  • Customer Success Management
  • Customer Service Excellence
  • Customer Training
  • Revenue Generation
  • Team work
  • Sales
  • Leadership
  • Organization
  • Time Management

Accomplishments

  • Promoted from SDR to Account Manager
  • Promoted to Recruitment Lead in 2021
  • Awarded MVP within department in 2022

Software Experience

  • Sales Force
  • Outreach
  • Asana
  • Intercom
  • Jira
  • Microsoft Office
  • Google Drive

Timeline

Account Manager

Covideo
09.2021 - Current

Customer Support Representative

Covideo
12.2020 - Current

Sales Development Representative

Covideo
06.2020 - 12.2020

Orr Fellow

Orr Fellowship
06.2020 - 06.2022

Bachelor of Science - Marketing

Ball State University

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Mariah Longshore