Mariah Lopez
Arvin,CA
Summary
Dynamic retail professional with a proven track record at Perfumes 4U, excelling in customer service and team leadership. Enhanced sales through strategic merchandising and effective staff training, fostering a collaborative environment. Skilled in financial management, ensuring accurate cash handling and reporting while driving customer satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Perfumes 4U
5701 Outlets At Tejon PKWY Sut.910
09.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
Sales Associate Manager
Katrinas Bridal
529 Bear Mtn Blvd
06.2018 - 12.2019
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Organized product displays to attract potential buyers and increase sales conversions.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Operations Machinery Maintenance
Anthony's Vineyards
Bakersfield, CA
06.2019 - 08.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Kern High School District
Arvin, CA12-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Staff management
- Workload management
- Retail operations
- Operations management
- Multitasking and organization
- Team collaboration
Timeline
Assistant Manager
Perfumes 4U
09.2024 - Current
Operations Machinery Maintenance
Anthony's Vineyards
06.2019 - 08.2019
Sales Associate Manager
Katrinas Bridal
06.2018 - 12.2019
High School Diploma -
Kern High School District