Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Lopez

Arvin,CA

Summary

Dynamic retail professional with a proven track record at Perfumes 4U, excelling in customer service and team leadership. Enhanced sales through strategic merchandising and effective staff training, fostering a collaborative environment. Skilled in financial management, ensuring accurate cash handling and reporting while driving customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Perfumes 4U
09.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.

Sales Associate Manager

Katrinas Bridal
06.2018 - 12.2019
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Managed revenue models, process flows, operations support, and customer engagement strategies.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Operations Machinery Maintenance

Anthony's Vineyards
06.2019 - 08.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Kern High School District
Arvin, CA
12-2019

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Staff management
  • Workload management
  • Retail operations
  • Operations management
  • Multitasking and organization
  • Team collaboration

Timeline

Assistant Manager

Perfumes 4U
09.2024 - Current

Operations Machinery Maintenance

Anthony's Vineyards
06.2019 - 08.2019

Sales Associate Manager

Katrinas Bridal
06.2018 - 12.2019

High School Diploma -

Kern High School District

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