Mariah Luna
Avondale,AZ
Summary
As a dedicated property management professional, I maintain a strong work ethic characterized by reliability, efficiency, and a commitment to excellence. I excel in tenant relations, ensuring a positive and responsive experience for all residents. My approach to property maintenance is proactive, addressing issues promptly to uphold the property's value and appeal. With meticulous attention to financial management, I ensure accurate rent collection, budgeting, and financial reporting. My knowledge of local laws and regulations guarantees compliance and minimizes risks. Through strategic marketing and tenant screening, I maintain high occupancy rates and tenant satisfaction, consistently achieving optimal property performance.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Career Strategies
06.2024 - Current
- Prospective Tenant Interaction: Conduct tours of available rental units or properties, handle inquiries, assist with applications, screen applicants, prepare lease agreements, address concerns, promote properties, manage lease renewals, handle move-ins and move-outs, maintain records, report issues, ensure compliance, foster relationships, resolve issues, adapt to changes.
Member Services Manager
Kenect Phoenix Apartments
02.2022 - 06.2024
- Leasing Management, Concierge Services, Standard Operating Procedures (SOPs), Rent Posting and Collections, Evictions and Notices, Event Planning and Management, Timecards and Payroll, Hiring and Training, Record Keeping and Reporting, Compliance and Quality Assurance, Communication and Coordination, Problem Solving.
Events and Members Supervisor
09.2021 - 02.2022
- Leasing Management, Concierge Services, Standard Operating Procedures (SOPs), Rent Posting and Collections, Evictions and Notices, Event Planning and Management, Communication and Coordination, Record Keeping and Reporting, Compliance and Quality Assurance, Staff Supervision and Development, Problem Solving.
Leasing Consultant
Kenect Phoenix Apartments
02.2020 - 09.2021
- Prospective Tenant Interaction, Application and Leasing Process, Customer Service, Marketing and Advertising, Lease Management, Administrative Duties, Property Maintenance Coordination, Compliance, Relationship Building, Problem Solving.
Scheduling Coordinator
SimonMed Imaging
09.2019 - 01.2020
- Scheduling and Calendar Management, Communication, Administrative Support, Resource Allocation, Problem Solving, Customer Service, Technology Utilization, Compliance and Procedures, Data Management, Coordination with Other Departments.
Teachers Assistant
Pendergast Elementary School District
08.2018 - 03.2019
- Classroom Support, Student Assistance, Classroom Management, Administrative Tasks, Communication, Student Supervision, Support Special Needs, Maintain a Safe Environment, Professional Development, Organizational Tasks.
Education
Bachelor's degree - Communications
ASU West
05.2021
High school diploma -
Maryvale High School
08.2018
Skills
- Competitive Research
- Background Checks
- Business partnerships
- Application management
- Leasing Terms and Specifications
- Fair housing policies
- Lease oversight
- Prospecting assistance
- Sales Techniques
- Property tours and inspections
- Lease Renewals
- Collection Actions
- Lease Agreements
- Organized Mindset
- Customer Service
- Relationship Building
- Creative Problem-Solving
- Application verification
- Administrative Oversight
- Property Marketing
- Phone and Email Etiquette
- Administrative Support
- Property Management
- Leasing and sales
- Property Tours
- File Management
- Staff Management
- Prospect qualification
- Lease writing
- Property Inspections
- Unit inspection
- Vendor Contract Negotiations
- Team Collaboration
- Building rapport
- Account Management
- Community Engagement
- CRM Software
- Event Planning
Attributes
- Organized and Detail-Oriented: I manage complex schedules, handle multiple tasks simultaneously, and ensure that all aspects of leasing, event planning, and tenant services are executed with precision.
- Proactive Problem Solver: I approach challenges with a solutions-oriented mindset, quickly addressing issues related to leasing, payments, evictions, and staff management to ensure smooth operations.
- Strong Leadership Skills: I lead by example, providing guidance and support to my team while fostering a collaborative and motivated work environment. I prioritize staff training and development to enhance team performance and service quality.
- Customer-Centric Approach: I am dedicated to delivering exceptional service, from coordinating concierge services to organizing engaging community events. My focus is on enhancing resident satisfaction and building positive relationships.
- Ethical and Professional: I uphold high standards of integrity and compliance with regulations and company policies. I am committed to fairness, transparency, and maintaining a respectful and inclusive workplace.
References
Milly Beyer - Community Manager
Mbeyer@skbcos.com
(203)449-6569
Ryan Gillen - Assistant Manager
(406)570-7924
Jenna Gottlieb - Brand and Experience Director
Jennadgottlieb@gmail.com
(845)304-3778
Carrol VanHook-Weaver - Leasing and Marketing Director
Carrolvh@gmail.com
(859)533-2059
Timeline
Leasing Consultant
Career Strategies
06.2024 - Current
Member Services Manager
Kenect Phoenix Apartments
02.2022 - 06.2024
Events and Members Supervisor
09.2021 - 02.2022
Leasing Consultant
Kenect Phoenix Apartments
02.2020 - 09.2021
Scheduling Coordinator
SimonMed Imaging
09.2019 - 01.2020
Teachers Assistant
Pendergast Elementary School District
08.2018 - 03.2019
Bachelor's degree - Communications
ASU West
High school diploma -
Maryvale High School