Mariah Mabbatt
Henderson,NV
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. Known for strong decision-making, effective communication, and building high-performing teams.
Overview
10
10
years of professional experience
Work History
Sr. Manager of CS Projects & Operations
National Debt Relief
01.2025 - Current
- Led cross-functional project team supporting strategic initiatives across Client Success and Client Loyalty, including improving client program health, reducing operational costs, enhancing agent efficiency, and driving quality of service
- Managed operations for centralized CRCS inbox, ensuring timely execution of client-facing requests including customized letters and ad hoc service tasks, supporting a seamless client experience
- Oversaw a team of Operations Coordinators, responsible for executing high-impact engagement initiatives, event planning, and critical administrative processes that sustain operational flow across departments
- Streamlined operational processes, including CRM updates, email distribution list management, org chart maintenance, and SharePoint permissions, ensuring accuracy and alignment with organizational changes
- Implemented employee experience enhancements, such as recognition programs (e.g., award point issuance) and return-from-leave welcome processes, supporting team morale and retention
- Collaborated with leadership and cross-functional teams to align project outcomes with department OKRs, consistently delivering on initiatives aimed at driving operational efficiency and client satisfaction
Client Success Sr. Conference Manager
National Debt Relief
04.2023 - 12.2024
- Led a department of 150+ FTEs for digital communications across two regions, helped support a BPO launch for a third region, while overseeing another sub-team focused on high-level auditing projects to ensure quality of client success services
- Spearheaded digital client satisfaction strategies, resulting in a 4.8% increase in CSAT ratings
- Developed and implemented training programs for all positions to enhance skills and knowledge
- Established and maintained relationships with key stakeholders across the company to improve interdepartmental cohesion and consistency of processes
- Implemented feedback mechanisms to streamline operations and improve efficiency
- Collaborated cross-functionally with other department heads to resolve complex client issues and enhance overall client experience
Client Success Specialist Conference Manager
National Debt Relief, LLC
06.2022 - 04.2023
- Led a team of 60+ FTEs across two regions, providing training, mentoring, and performance feedback to ensure excellent customer experience
- Revamped resources for digital communications and developed a new tool to improve efficiency and reduce response times
- Organized and executed leadership development trainings
- Analyzed client satisfaction data to identify trends and opportunities for service enhancements and implemented corrective actions
- Maintained key performance indicators (KPIs) to track team performance and drive continuous improvement initiatives
- Structured tracking for performance evaluations and performance management to ensure optimal client service
Client Success Support Manager
National Debt Relief, LLC
06.2019 - 06.2022
- Led a team of customer service representatives to provide exceptional support and resolution to all customer inquiries and escalations
- Developed and implemented training programs to improve customer service skills among team leaders and team members
- Monitored and drove results for all key performance indicators, leading to the conference consistently exceeding expectations
Client Success Team Leader
National Debt Relief
02.2018 - 06.2019
- Lead a team of Client Success representatives to ensure exceptional customer service and satisfaction
- Serve as the primary point of contact for key accounts, resolving issues and providing solutions in a timely manner
- Conduct regular performance reviews and provide coaching and feedback to team members to optimize productivity and results
- Achieved Top Performer of the Year 2018
Client Success Team Member
National Debt Relief
06.2017 - 02.2018
- Proactively engage with clients to understand their needs and provide timely solutions to ensure their success and satisfaction
- Develop and maintain strong client relationships through regular communication and personalized support
- Act as a client advocate within the organization, representing their needs and feedback to internal stakeholders for continuous improvement
Wellness Coordinator Trainer
The Joint Chiropractic
11.2014 - 06.2017
- Conducted training sessions on chiropractic office procedures, patient management, and billing software for new administrators
- Developed and implemented training materials, including manuals, presentations, and online modules for chiropractic administrators
- Provided ongoing coaching and support to ensure administrators' continued success in their roles
- Collaborated with chiropractors to tailor training programs to meet the specific needs of their practices
Education
Bachelor's Degree - Psychology, Counseling
Nevada State College
Henderson, NV05.2017
Skills
- Operations Management
- Process Improvement
- Change Management
- Performance Management
- Stakeholder Management
- Digital Strategy
- Project Management
- Event Planning
- Data-Driven Decision Making
- Cross-Functional Communication
- Partnership Development
- Corporate Communications
Timeline
Sr. Manager of CS Projects & Operations
National Debt Relief
01.2025 - Current
Client Success Sr. Conference Manager
National Debt Relief
04.2023 - 12.2024
Client Success Specialist Conference Manager
National Debt Relief, LLC
06.2022 - 04.2023
Client Success Support Manager
National Debt Relief, LLC
06.2019 - 06.2022
Client Success Team Leader
National Debt Relief
02.2018 - 06.2019
Client Success Team Member
National Debt Relief
06.2017 - 02.2018
Wellness Coordinator Trainer
The Joint Chiropractic
11.2014 - 06.2017
Bachelor's Degree - Psychology, Counseling
Nevada State College
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