Mariah Mack

Investigated and resolved inquiries from brokers and other offices relating to case-specific issues, issued policies once requirements are received if needed typed amendments and letters, performed quality checks on policies and verified delivery requirements, created guides and trained new and current employees, identified and resolved process issues to encourage smoother procedures as well as more efficient workflow, outbound calls to source companies/Brokers/Clients, worked with multiple teams to ensure smooth system conversions at various points

Investigated and resolved inquiries from brokers and other offices relating to case-specific issues, issued policies once requirements are received if needed typed amendments and letters, performed quality checks on policies and verified delivery requirements, created guides and trained new and current employees, identified and resolved process issues to encourage smoother procedures as well as more efficient workflow, outbound calls to source companies/Brokers/Clients

Investigated and resolved inquiries from brokers and other offices relating to case-specific issues, issued policies once requirements are received, typed amendments and letters as needed, performed quality checks on policies and verifies delivery requirements, created guides and trained new employee, identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth, reached out to outside companies to track incoming payments