Mariah Magnuson

• Answered incoming calls and addressed customer inquiries about services and pricing
• Coordinated and scheduled service appointments, prioritizing urgent requests and assigning jobs to technicians to ensure prompt responses
• Handled calls from upset customers regarding scheduling, effectively de-escalating situations to achieve positive resolutions
• Managed service requests, provided basic troubleshooting support over the phone, and maintained detailed records of customer interactions and service orders
• Handled billing inquiries, processed payments, and followed up with customers after service completion to ensure satisfaction
• Contacted vendors to order parts for technicians and ensured all necessary parts were prepared for the day
• Consistently delivered excellent customer service, leading to positive experiences and securing 5-star reviews for the company
• Collaborated with HVAC technicians and management to improve service efficiency and stayed informed about HVAC products and services to provide accurate information to customers

• Answered incoming calls and addressed customer inquiries about services and pricing
• Coordinated and scheduled service appointments, prioritizing urgent requests and assigning jobs to technicians to ensure prompt responses
• Provided basic troubleshooting support over the phone, managed service requests, and kept detailed records of customer interactions and service orders
• Handled billing inquiries and processed payments, following up with customers after service completion to ensure their satisfaction
• Collaborating with HVAC technicians and management for improving service efficiency and stayed informed about HVAC products and services to provide exact information to customers

• Assist influencers in optimizing content for increased engagement and clicks.

• Implement strategies to drive traffic and improve audience interaction.

• Monitor analytics and performance metrics to track campaign success.

• Collaborate with influencers to enhance their online presence and brand reach.

• Provide support in content distribution and promotional efforts.

• Managed inbound and outbound customer interactions, ensuring service and support
• Answered phone calls, emails, and online inquiries, scheduled service appointments filling any same day slots needed
• Provided information on HVAC services, pricing, and maintenance plans, addressed customer concerns, and followed up on service calls
• Processed payments, generated invoices, and updated customer records while maintaining data accuracy
• Coordinated with technicians, sales teams, and management to resolve service issues and maintain operations
• Problem-solving skills were executed for handling escalations, rescheduling appointments, and managing emergency service requests
• Additional tasks included assisting with warranty claims, parts ordering, and contract renewals
• Kept a professional demeanor and exhibited keen proficiency in a fast-paced environment while maintaining customer relationships

• Recorded names, addresses, purchases, and the reactions of prospects who were solicited
• Identified clients' needs and scheduled appointments, ensuring that estimators met with prospective customers at designated dates and times
• Advised customers on products and services for energy-efficient home upgrades
• Additionally, maintained proper communication between agents and sellers to ensure accuracy
• Won numerous ribbons for TSR of the Week and achieved TSR of the Month multiple times in a row for generating the highest gross profit for those entire months